Industry-Specific Cloud Software
The best customer experiences are industry-specific. Vlocity’s Industry Cloud apps are designed to give companies faster time to value in the cloud. Our Industry Cloud software embeds industry-specific best practices and guided interactions to enable superior and optimal customer journeys. Organizations no longer have to choose between industry-specific and cloud software, now they can have both – via Industry Cloud apps.
Omni-Channel by Design
Vlocity’s Industry Cloud apps are omni-channel, allowing organizations to deliver seamless, industry-specific interactions across any channel: over the web, through the contact center, by field sales and service organizations, via indirect partner and reseller channels, and through retail locations. By delivering both deep industry-specific and omni-channel capabilities, Vlocity helps you improve customer retention, cross-sell and up-sell with more targeted offers, enhance customer loyalty and improve profitability.
Built by Industry Domain Experts
Vlocity’s team of industry experts brings decades of experience delivering customer management systems for global companies. We embed this domain expertise in our software, and our functional experts work with our software development and user experience teams to deliver modern cloud software with deep capabilities for customer-centric industries. We speak the customer’s language, and understand and anticipate customer engagement requirements, both today and tomorrow.
Strategic Partnership with Salesforce and the World’s Leading SIs
At Vlocity, we partner with industry leaders to deliver to our customers a complete and proven solution. Vlocity is one of Salesforce’s most strategic software partners. Our software is built native to the Salesforce platform, and “100% additive,” meaning it is built on top of Salesforce’s Sales, Service, Marketing, Communities and Analytics Clouds. We provide the important deep capabilities that you need for your industry; we don’t replicate but instead leverage all of Salesforce’s proven functionality and platform capabilities. In April 2015, Salesforce led a $42.8 million strategic equity investment in Vlocity, along with participation from Accenture. Two of Vlocity’s board members were previously Salesforce Directors. We also have deep and similarly significant strategic partnerships with leading systems integrators like Accenture, Deloitte Digital, IBM, PWC and others, along with key strategic software partners like Docusign.
A Proven Team with a Long Track Record of Success
Vlocity’s leadership team has worked in executive and founding roles to build some of the world’s most successful companies including Salesforce, Oracle, Netsuite, Veeva, Guidewire and Siebel Systems. We understand the best practices of how to engage deeply with organizations, to deliver high quality software and service. Our strategy is to build the best and deepest software in the cloud for your industry, and to engage deeply to ensure success of each and every Vlocity customer.
The World’s Best Companies Choose Industry Cloud Apps
Customers demand more from you, so you must demand more from your customer engagement software. The leaders in CRM for nearly two decades started Vlocity to continue a lifelong mission: to transform how companies engage with their customers. That singular objective is now being realized in the cloud, built in partnership with the world’s #1 CRM platform Salesforce.com. By taking a process-driven approach to customer interactions and embedding deep understanding of how specific industries compete, sell and serve, Vlocity creates software that delivers all the benefits of the cloud with deep industry expertise. Become a Vlocity customer today.