Resources | Salesforce Industries

Resources

The latest downloadable content in digital and omnichannel transformation.

Salesforce Industries, formerly Vlocity, has documented and presented hundreds of case studies, customer success journeys, digital technology overviews and "how to" instructional sessions...all to help you drive maximum value from your Salesforce agenda and digital transformation projects.  Click below for access to videos, analyst reports, case studies, webinars, ROI studies, technology summaries and more.

Gartner Magic Quadrant
Gartner Magic Quadrant
We're Named a Leader in the CPQ 2020 Magic Quadrant
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CRM Watchlist Award Brief
CRM Watchlist Award Brief
Vlocity Named Winner by CRM Watchlist 2020
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Forbes Cloud 100 Award Brief
Forbes Cloud 100 Award Brief
Vlocity Named Forbes Cloud 100 Winner for a Third Consecutive Year
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David Schmaier Keynote @ Dreamforce
David Schmaier Keynote @ Dreamforce
David Schmaier On Stage in the Dreamforce AppExchange ISV Keynote
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Orange Poland – Freedom in a Mobile App
Orange Poland – Freedom in a Mobile App
Orange Flex Uberizes the Digital Telco Experience
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Orange & Visible – Creating Loyal Subscribers
Orange & Visible – Creating Loyal Subscribers
How Leading Telecoms Are Creating Loyal Subscribers with Digital-First Methods
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Visible – Communications & Media Keynote
Visible – Communications & Media Keynote
Communications and Media Keynote: Incumbents Reinvented
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T-Mobile – Fixing Frankenstein
T-Mobile – Fixing Frankenstein
How to Rearchitect and Rationalize Your Platform
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T-Mobile – Tackling Technical Debt
T-Mobile – Tackling Technical Debt
How T-Mobile Tackles Technical Debt in its B2B Salesforce Org
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T-Mobile – Best Practices in Managing
T-Mobile – Best Practices in Managing
Best Practices in Managing Multiple Salesforce Instances with a Master Org
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Deutsche Telekom – B2B Sales Experience
Deutsche Telekom – B2B Sales Experience
How Deutsche Telekom Powers a Consistent B2B Sales Experience Across Affiliates
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Telecom Argentina – Transforming Customer Experience
Telecom Argentina – Transforming Customer Experience
How Telecom Argentina’s Innovative Approach is Transforming Customer Experience
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AT&T & Vodafone – Accelerate lead-to-cash
AT&T & Vodafone – Accelerate lead-to-cash
How AT&T and Vodafone Accelerate lead-to-cash in the Business Sector
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How to Be a Master Disruptor
How to Be a Master Disruptor
Mastering Digital Transformation
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When Simplification Becomes a Digital Differentiator at KPN
When Simplification Becomes a Digital Differentiator at KPN
Improve sales agent productivity, increase NPS and integrate with legacy product catalog.
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Making Transformation & Modernization a Reality at Cellcom
Making Transformation & Modernization a Reality at Cellcom
Vlocity’s deployment of its solution is helping Cellcom Israel accelerate time-to-market.
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Telecom Transforms the Customer Journey
Telecom Transforms the Customer Journey
Delivering KCOM’s World-Class Digital Customer Experience
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TELUS Case Study
TELUS Case Study
In-Depth Case Study of Vlocity in TELUS
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TM Forum Award Winner 2019
TM Forum Award Winner 2019
Vlocity And KPN Win ‘TM Forum Excellence’ Award For Best Digital Business Transformation Program
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Glotel Awards
Glotel Awards
Vlocity Selected as a Finalist for 2018 Glotel Award Based on Successful KPN Transformation Program
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Fierce Innovation Award
Fierce Innovation Award
Fierce Innovation Awards: Vlocity Announced as Winner for 2018 Telecom Edition
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People & Computers IT Award
People & Computers IT Award
Cellcom Israel and Vlocity Win the 2018 People and Computers IT Award in the Category of “Innovative Transformation to Cloud”
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CRM Watchlist
CRM Watchlist
Vlocity Named Winner in Prestigious 2019 CRM Watchlist Awards
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Stratus Awards
Stratus Awards
Vlocity Wins Top 2018 Stratus Award for Cloud Computing
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Telia Digital Transformation
Telia Digital Transformation
Telia Best Practices for Customer Experience Transformation
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TELUS: Customers First, B2B Service
TELUS: Customers First, B2B Service
Putting Customers First with Omnichannel Customer Service
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Synergy From Mergers and Acquisitions
Synergy From Mergers and Acquisitions
Creating Synergy From Mergers and Acquisitions at Cox Automotive
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Telia: Achieving Digital Transformation
Telia: Achieving Digital Transformation
Achieving Digital Transformation with Cloud-Native BSS
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T-Mobile: Make Experience
T-Mobile: Make Experience
Dreamforce Session Video on Making Experience Your Business
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Transform to Grow V-Book
Transform to Grow V-Book
Redefining a Digital B2B Experience
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Comms Cloud Datasheet
Comms Cloud Datasheet
Salesforce Industries Communications Cloud Datasheet
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Consumer Mobile Datasheet
Consumer Mobile Datasheet
Communications Cloud Datasheet on Consumer Mobile
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CLM Datasheet
CLM Datasheet
Communications Cloud Datasheet on Contract Management
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Order Management Datasheet
Order Management Datasheet
Communications Cloud Datasheet on Order Management
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Retail Clienteling Datasheet
Retail Clienteling Datasheet
Communications Cloud Datasheet on Retail Clienteling
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Media Cloud – IBC Interview
Media Cloud – IBC Interview
Christopher Dean, VP Media Cloud, interviewed during the IBC Virtual Workflow Tour for Direct to Consumer Media Solutions
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Vlocity Media & Entertainment Press Release
Vlocity Media & Entertainment Press Release
Vlocity Launches Industry-Specific Cloud Software for Media & Entertainment Companies
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Digital Transformation in Media and Entertainment V-Book
Digital Transformation in Media and Entertainment V-Book
Value-Driven Strategies for the Streaming Age
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Serving a Segment-of-One V-Book
Serving a Segment-of-One V-Book
Transforming Subscriber Management in Media and Entertainment
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Comms Cloud Datasheet
Comms Cloud Datasheet
Salesforce Industries Communications Cloud Datasheet
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Media & Entertainment Webinar
Media & Entertainment Webinar
Best Practices to Acquire Users and Manage Churn for OTT Services
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Engie France B2C
Engie France B2C
Agile Delivery of Customer-Centric Energy Solutions
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ENGIE – Innovation at Scale
ENGIE – Innovation at Scale
ENGIE’s Agile Delivery of Customer-centric Energy Solutions
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ENGIE – Shift From Silo
ENGIE – Shift From Silo
ENGIE’S Shift From Siloed Energy Solution to End-to-End Sustainability Rotation
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British Gas – Personalized Energy Solutions
British Gas – Personalized Energy Solutions
British Gas Supercharges the Operating Model
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Charting a Path for Utility Digital Transformation V-Book
Charting a Path for Utility Digital Transformation V-Book
Data and Cloud Strategies that Drive Customer Growth
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UK Fast Switching V-Book
UK Fast Switching V-Book
Turning Faster Switching Into Competitive Advantage
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MaKo 2020 V-Book
MaKo 2020 V-Book
Gaining Competitive Advantage through the Digitisation of the Energy Transition
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Energy & Utilities Winter '19 Webinar
Energy & Utilities Winter '19 Webinar
Learn about the new Energy & Utilities Winter '19 Release
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Vlocity Energy & Utilities Overview
Vlocity Energy & Utilities Overview
Delivering Next-Generation Customer-Centric Energy Products and Service From the Cloud.
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EnergyCentral Article
EnergyCentral Article
"Digital Transformation is the Path Forward for Utilities" by Kelly James
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Integrations Value Brief
Integrations Value Brief
Vlocity Energy & Utilities Integrations Value Brief
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Vlocity + MuleSoft Solution Brief
Vlocity + MuleSoft Solution Brief
Energy & Utilities Vlocity + MuleSoft Partner Brief
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Energy & Utilities Cloud Datasheet
Energy & Utilities Cloud Datasheet
Salesforce Industries Energy & Utilities Cloud Datasheet
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CPQ Datasheet
CPQ Datasheet
Energy & Utilities Cloud CPQ Datasheet
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CLM Datasheet
CLM Datasheet
Energy & Utilities Cloud Contract Lifecycle Management Datasheet
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B2B Datasheet
B2B Datasheet
Energy & Utilities Cloud B2B Datasheet
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B2C Datasheet
B2C Datasheet
Energy & Utilities Cloud B2C Datasheet
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Field Service Lightning Datasheet
Field Service Lightning Datasheet
Energy & Utilities Cloud Field Service Lightning Datasheet
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Municipal Utilities Solution Brief
Municipal Utilities Solution Brief
Energy & Utilities Cloud Solutions for Public Power Brief
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Energy & Utiltiies Winter '20 Webinar
Energy & Utiltiies Winter '20 Webinar
Learn about the new Energy & Utilities Winter '20 Release
View Webinar
Energy & Utilities Winter '19 Webinar
Energy & Utilities Winter '19 Webinar
Learn about the new Energy & Utilities Winter '19 Release
View Webinar
GoDigital™ Datasheet
GoDigital™ Datasheet
Communications Cloud Datasheet on GoDigital™
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Go Digital eBook
Go Digital eBook
Vlocity eBook for Go Digital Communications
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Ascot – Insurtech for Brokers
Ascot – Insurtech for Brokers
Ascot’s Next Generation Insurance Portals
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NN Life Japan – Agile Transformation
NN Life Japan – Agile Transformation
How NN Life Japan leveraged Salesforce to support its Agile Transformation
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The Agile Path to Operational Efficiency at NN Japan
The Agile Path to Operational Efficiency at NN Japan
NN Japan took an agile approach to transforming their service center by replacing legacy systems.
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Vlocity Helps Take Farmers Group to a New Level of Customer Service
Vlocity Helps Take Farmers Group to a New Level of Customer Service
How Farmers Insurance Is Leveraging Technology To Better Serve Customers
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Driving to Simple in Insurance V-Book
Driving to Simple in Insurance V-Book
Enabling Agility and Speed Through Digital Transformation
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A New Age of Insurance in the Cloud V-Book
A New Age of Insurance in the Cloud V-Book
Competing Through Cloud-Native Digital Capabilities
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Vlocity @ DIA Munich 2018
Vlocity @ DIA Munich 2018
Presentation of the Vlocity+Salesforce Health Insurance solution at DIA Munich 2018
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Vlocity Insurance at DIA 2018
Vlocity Insurance at DIA 2018
Raja Singh presents the Vlocity Vella App at DIA Amsterdam 2018
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Vlocity @ DIA Munich
Vlocity @ DIA Munich
Raja presents the Vella app to DIA Munich 2017
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Azur Insurance Underwriting Webinar
Azur Insurance Underwriting Webinar
Building an Insurance Business in the Cloud
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Insurance Winter '20 Webinar
Insurance Winter '20 Webinar
Learn about the new Insurance Winter '20 Release
View Webinar
Insurance Summer '19 Webinar
Insurance Summer '19 Webinar
Learn about the new Insurance Summer '19 Release
View Webinar
Leverage Technology To Serve
Leverage Technology To Serve
How Farmers Insurance® Is Leveraging Technology To Better Serve Customers
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Vlocity & Salesforce DIA 2017 Session
Vlocity & Salesforce DIA 2017 Session
Vlocity Insurance SVP and GM, Raja Singh, presents at the 2017 DIA Conference
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Azur-Vlocity DIA 2017 Session
Azur-Vlocity DIA 2017 Session
Vlocity featured in the Azur 2017 Speaker Session
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Group Benefits Quoting & Enrollment Datasheet
Group Benefits Quoting & Enrollment Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Group Benefits Quoting & Enrollment Datasheet
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P&C Insurance Platform Datasheet
P&C Insurance Platform Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Policy Administration and Billing Datasheet
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Contact Center Datasheet
Contact Center Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Contact Center Datasheet
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Digital Insurance Claims Datasheet
Digital Insurance Claims Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Digital Insurance Claims Datasheet
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Omnichannel Service Datasheet
Omnichannel Service Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Omnichannel Service Datasheet
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Channel Manager Datasheet
Channel Manager Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Channel Manager Datasheet
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Broker Portal Datasheet
Broker Portal Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Broker Portal Datasheet
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Intelligent Agent Datasheet
Intelligent Agent Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Intelligent Agent Datasheet
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Quote, Rate, and Apply Datasheet
Quote, Rate, and Apply Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Quote, Rate, and Apply Datasheet
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CLM Datasheet
CLM Datasheet
Salesforce Industries Financial Services Cloud – Insurance – Contract Management Datasheet
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ABD Case Study
ABD Case Study
In-Depth Case Study of Vlocity in ABD
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Ascot Customer Webinar
Ascot Customer Webinar
Ascot’s Next Generation Insurance Portals
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Humana – The Agile Mindset
Humana – The Agile Mindset
How Humana Standardized Commercial Solutions in the Cloud
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Centene – Better, Faster, Cheaper
Centene – Better, Faster, Cheaper
How Centene’s Agility is Winning Over Brokers
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IU Health Plans – Goodbye Silos
IU Health Plans – Goodbye Silos
How Automating Underwriting Helps Health Plans Compete & Win
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Blues Panel – Shark Infested Waters
Blues Panel – Shark Infested Waters
Will You Survive Your Digital Transformation?
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Digital Transformation for Health Insurance
Digital Transformation for Health Insurance
Anthem's Digital Transformation for Health Insurance
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Modernizing Insurance Contact Centers
Modernizing Insurance Contact Centers
Modernizing Health Insurance Contact Centers with Clicks, Not Code
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Modernizing Insurance Buying
Modernizing Insurance Buying
Shop Like A Millennial: Modernizing The Health Insurance Buying Experience
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The Agile Health Plan V-Book
The Agile Health Plan V-Book
How to Build, Launch, and Maintain Successful Digital Transformations
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Reducing Stress to Reduce Premiums V-Book
Reducing Stress to Reduce Premiums V-Book
Incentive-Based Health Insurance in Europe
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Vlocity Benefits Underwriting Webinar
Vlocity Benefits Underwriting Webinar
Introducing Vlocity Benefits Underwriting - Rule Automation and Faster Quotes
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Small Group Quoting Solution Webinar
Small Group Quoting Solution Webinar
How to Implement a World Class Small Group Quoting Solution
View Webinar
Vlocity @ DIA Munich 2018
Vlocity @ DIA Munich 2018
Presentation of the Vlocity+Salesforce Health Insurance solution at DIA Munich 2018
Watch Video
Health Winter '20 Webinar
Health Winter '20 Webinar
Learn about the new Health Winter '20 Release
View Webinar
Health Summer '19 Webinar
Health Summer '19 Webinar
Learn about the new Health Summer '19 Release
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Small Health Plans Transformation
Small Health Plans Transformation
Indiana University Webinar on Digital Transformation
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Salesforce Industries for Healthcare Datasheet
Salesforce Industries for Healthcare Datasheet
Salesforce Industries for Healthcare Datasheet
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Health Cloud Datasheet
Health Cloud Datasheet
Salesforce Industries for Healthcare – Health Cloud Datasheet
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Benefits Onboarding Datasheet
Benefits Onboarding Datasheet
Salesforce Industries for Healthcare – Benefits Onboarding Datasheet
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Benefit Catalog Datasheet
Benefit Catalog Datasheet
Salesforce Industries for Healthcare – Benefits Catalog Datasheet
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Individual Sales Solution Datasheet
Individual Sales Solution Datasheet
Salesforce Industries for Healthcare – Individual Sales Solution Datasheet
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Small Group Sales Solution Datasheet
Small Group Sales Solution Datasheet
Salesforce Industries for Healthcare – Small Group Sales Solution Datasheet
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Medicare Sales Solution Datasheet
Medicare Sales Solution Datasheet
Salesforce Industries for Healthcare – Medicare Sales Solution Datasheet
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Benefits Underwriting Datasheet
Benefits Underwriting Datasheet
Salesforce Industries for Healthcare – Benefits Underwriting Datasheet
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Group Business Datasheet
Group Business Datasheet
Salesforce Industries for Healthcare – Group Business Datasheet
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Network Management Datasheet
Network Management Datasheet
Salesforce Industries for Healthcare – Network Management Datasheet
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CLM Solution Brief
CLM Solution Brief
Vlocity Health Solution Brief on Contract Lifecycle Management
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Benefits Management Solution Brief
Benefits Management Solution Brief
Vlocity Health Solution Brief on Benefits Management
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Contact Center Solution Brief
Contact Center Solution Brief
Vlocity Health Solution Brief on the Contact Center
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Process Library Solution Brief
Process Library Solution Brief
Vlocity Health Solution Brief on the Process Library
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Benefits Marketplace
Benefits Marketplace
Vlocity Health Solution Brief on Benefits Marketplace
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Benefits Renewals Solution Brief
Benefits Renewals Solution Brief
Vlocity Health Solution Brief on Renewals for Public and Enablement Use
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Support Solution Brief
Support Solution Brief
Vlocity Health Solution Brief on Support
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Channel Management Solution Brief
Channel Management Solution Brief
Vlocity Health Channel Management Solution Brief for Public or Enablement Use
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Vlocity Government Winter '18
Vlocity Government Winter '18
Vlocity Government - Winter '18 Product Update Webinar
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Government Case Connect
Government Case Connect
Video Webinar of Vlocity & Salesforce on Government Case Connect
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ISM Award Video
ISM Award Video
Video of the ISM Award for Vlocity
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Government Product Brief
Government Product Brief
Vlocity Government CRM Product Brief
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Foster Care Solution Brief
Foster Care Solution Brief
Government Foster Care Solution Brief for Public or Enablement Use
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Process Library Solution Brief
Process Library Solution Brief
Government Process Library Solution Brief
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Contact Center Solution Brief
Contact Center Solution Brief
Government Contact Center Solution Brief for Public or Enablement Use
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Housing Program Admin
Housing Program Admin
Housing Program Administration Solution Brief for Public or Enablement Use
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Government White Paper
Government White Paper
White Paper Report for Vlocity Government
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Future-Proofing H&H Services
Future-Proofing H&H Services
Q&A with Dan Isreal about Vlocity Case Management Solutions
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Government Webinar
Government Webinar
Child Welfare Management
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Platform – Designing REST APIs
Platform – Designing REST APIs
Designing Salesforce REST APIs for Microservice Architectures
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Platform – Optimizing App Performance
Platform – Optimizing App Performance
6 Step Process to Optimize Application Performance
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Enable DevOps with Vlocity Webinar
Enable DevOps with Vlocity Webinar
Webinar on How to enable your DevOps with Vlocity
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Microservice Architectures
Microservice Architectures
Microservice Architectures with Sales and Service Cloud
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Guided Interaction Platform
Guided Interaction Platform
Video Demo of Vlocity's Guided Interaction Platform
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Vlocity Mobile Product Brief
Vlocity Mobile Product Brief
Product Brief of Vlocity's Mobile Solution Public or Enablement Use
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DataRaptor Product Brief
DataRaptor Product Brief
Product Brief of Vlocity's DataRaptor for Public or Enablement Use
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OmniScript Product Brief
OmniScript Product Brief
Product Brief of Vlocity's OmniScript for Public or Enablement Use
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