Resources for Industry Cloud Apps

A Library of Industry Knowledge.

Sky Italia Customer Transformation

Video Sky Italia Customer Transformation

Interviews with Sky Italia Executives outlining the Omnichannel Customer Experience with Salesforce & Vlocity

Meet Vlocity in 2 Minutes

Video Meet Vlocity in 2 Minutes

Vlocity is the Industry Cloud Company. Find out why in this short two minute video

Meet Vlocity in 15 Seconds

Video Meet Vlocity in 15 Seconds

Vlocity is disrupting the custom CRM business by taking industries to the cloud. Find out why in this short 15 second teaser

Guided Industry Interactions

Video Guided Industry Interactions

VP of Products Raja Singh explains how contact centers are made more efficient with Vocity’s Guided Industry Interactions

Communications & Media

Product Brief Communications & Media

Our Product Brief details the entire Vlocity Communications & Media product offering

Order Management

Solution Brief Order Management

Vlocity Order Management is architected using a catalog-driven approach that allows orders to be fulfilled faster and with a higher degree of accuracy than traditional point-to-point order management systems.

Retail Clienteling

Solution Brief Retail Clienteling

Vlocity Communications Retail is an omnichannel retail clienteling application that helps service providers deliver consistent, personalized customer experiences across retail, digital and traditional service channels.

Contract Management

Solution Brief Contract Management

Vlocity’s contract management application allows businesses to capture an accurate contract in conjunction with the perfect order.

CPQ

Solution Brief CPQ

Vlocity’s CPQ engine enables CSP to quickly define and launch new bundles and offers, and ensure the accurate capture of new, move, add, change and disconnect orders through any channel or device.

Go Digital™

E-Book Go Digital™

Go Digital™ is a new purpose-built cloud-based solution that helps communications and digital service providers (DSPs) deliver a differentiated customer experience and grow revenue. Learn more by downloading our e-Book.

Go Digital™

Product Brief Go Digital™

A fast-track solution enabling telcos to differentiate on customer experience and launch a digital service proposition in just 3 months.

Go Digital Video

Video Go Digital Video

Dan Ford, VP / GM of Vlocity Communications explains the transformative benefit of Vlocity + MATRIXX + Go Digital (TM) for telecommunications companies.

VTALK – How to Transform Communications

Video VTALK – How to Transform Communications

CMO Rip Gerber Shares How Vlocity Has Developed a Customer-IN Vision to Support a Changing Industry.

Video

Vlocity & Sky Italia – Omni-Channel & Industry-Specific Video

Learn how Sky Italia is using Vlocity to achieve a faster time to value

How TELUS is Putting Customers First with Salesforce and Vlocity

Webinar How TELUS is Putting Customers First with Salesforce and Vlocity

Hear how TELUS achieved #1 in customer service amongst national service providers and became one of the most recommended companies in the world.

Become an Agile

Webinar Become an Agile

Watch our latest Vlocity Communications Webinar titled Become an Agile

Sky Italia Transforms Omni-Channel Experience While Modernizing Legacy IT

Webinar Sky Italia Transforms Omni-Channel Experience While Modernizing Legacy IT

Learn how Sky Italia transforms it’s business and IT while focusing on delivering world class customer experiences across all channels and devices

Frost & Sullivan

Analyst Research Frost & Sullivan

What Millennials Want that Your Systems Can’t Deliver: Flexibility at a Whole New Level

Analysys Mason

Analyst Research Analysys Mason

Communications industry analyst Analysys Mason profiles Vlocity, its products, customers and future prospects.

Nucleus Research

Analyst Research Nucleus Research

Nucleus Research Note: Sky Italia

Sky Italia

Case Study Sky Italia

Read our Case Study on Sky Italia

TELUS

Case Study TELUS

Read our Case Study on TELUS

Energy

Product Brief Energy

Our Product Brief details the entire Vlocity Energy product offering

Energy

Order Management Solution Brief Energy

Our Solution Brief details the Vlocity Energy Order Management offering

Omnichannel Service

Solution Brief Omnichannel Service

Our Solution Brief provides a quick view of the Vlocity Insurance Omnichannel Service Solution

Broker Channel

Solution Brief Broker Channel

Our Solution Brief provides a quick view of the Vlocity Insurance Broker Channel Solution

Channel Manager

Solution Brief Channel Manager

Our Solution Brief provides a quick view of the Vlocity Insurance Channel Manager Solution

Digital Quote, Rate & Apply

Solution Brief Digital Quote, Rate & Apply

Our Solution Brief provides a quick view of the Vlocity Insurance Digital Quote, Rate & Apply Solution

Intelligent Agent

Solution Brief Intelligent Agent

Our Solution Brief provides a quick view of the Vlocity Insurance Intelligent Agent Solution

ABD Insurance & Financial

Case Study ABD Insurance & Financial

Read our Case Study on ABD Insurance & Financial Advisory

ABD Insurance & Vlocity Insurance in Conversation

Video ABD Insurance & Vlocity Insurance in Conversation

ABD Insurance CIO Brent Rineck in conversation with Vlocity’s Dan Haller about implementing Vlocity Insurance + Salesforce in less than 60 days

Modernizing the Insurance Contact Center

Webinar Modernizing the Insurance Contact Center

An insider’s guide on how to effectively ‘go digital’ while delivering an insurance specific, omni-channel customer experience.

Health Insurance

Product Brief Health Insurance

Our Product Brief details the entire Vlocity Health Insurance product offering

Anthem

Case Study Anthem

Read our Case Study on Anthem

Indiana University Health

Webinar Indiana University Health

Webinar on How Small Health Plans to Digital Transformation

Anthem

Webinar Anthem

Anthem’s Top 5 Secrets to Simplify the Insurance Sales Process

Delight Your Customers in 60 Days

Webinar Delight Your Customers in 60 Days

The Member Success Platform for Healthcare Payers

Benefit Catalog Management

Solution Brief Benefit Catalog Management

Our Solution Brief provides a quick view of the Vlocity Health Insurance Benefit Catalog Management

Broker Management

Solution Brief Broker Management

Our Solution Brief provides a quick view of the Vlocity Health Insurance Broker Management Solution

Individual Quote-to-Card

Solution Brief Individual Quote-to-Card

Our Solution Brief provides a quick view of the Vlocity Health Insurance Individual Quote-to-Card Solution

Large Group Quote-to-Card

Solution Brief Large Group Quote-to-Card

Our Solution Brief provides a quick view of the Vlocity Health Insurance Large Group Quote-to-Card Solution

Small Group Quote-to-Card

Solution Brief Small Group Quote-to-Card

Our Solution Brief provides a quick view of the Vlocity Health Insurance Small Group Quote-to-Card Solution

Contract Management

Solution Brief Contract Management

Vlocity Contract Lifecycle Management Built Natively in Salesforce.

Vlocity Health Insurance for Small Group Quoting

Video Vlocity Health Insurance for Small Group Quoting

Demonstration of Vlocity Health Insurance for Small Group Quoting

Health Insurance

Whitepaper Health Insurance

3 Key Questions to Ask Your Health Insurance CRM Provider

Public Sector

Product Brief Public Sector

Our Product Brief details the entire Vlocity Public Sector product offering

ACCES Employment

Case Study ACCES Employment

ACCES chose Vlocity Public Sector for case management and to power a new digital client experience that would replace legacy systems

Housing Program Administration

Solution Brief Housing Program Administration

Our Solution Brief provides a quick view of Vlocity Public Sector Housing Program Administration

Contact Center

Solution Brief Contact Center

Our Solution Brief provides a quick view of Vlocity Public Sector Contact Center

Government Case Connect

Webinar Government Case Connect

Client-centric case management apps let health and human services caseworkers focus more attention on the people & families they serve.

Vlocity Public Sector

Video Vlocity Public Sector

Demonstration of Vlocity Public Sector

Public Sector

Analyst Research Public Sector

Gartner: Cool Vendors in Government, 2015

Public Sector

Whitepaper Public Sector

Improve Citizen Experiences: 4 Key Questions For Government Agencies Evaluating CRM Solutions

Vlocity Mobile

Product Brief Vlocity Mobile

Our Product Brief details the entire Vlocity Mobile offering

OmniScript Visual Designer

Video OmniScript Visual Designer

Vlocity OmniScript Visual Designer allows on-the-fly OmniScript construction with a user-friendly interface and a variety of previews

Moving Legacy CRM to the Cloud? Two Approaches That Work

Webinar Moving Legacy CRM to the Cloud? Two Approaches That Work

Vlocity and Salesforce provide an insider’s guide on how to make your move from on-premise to industry-specific cloud solutions.

Watch Vlocity @ Dreamforce 2015

Video Watch Vlocity @ Dreamforce 2015

Vlocity was everywhere at Dreamforce 15. Watch a short reply of the highlights

Vlocity Wear - Vlocity Watch

Video Vlocity Wear - Vlocity Watch

Vlocity Wear is leading the pack with CRM for the wrist. Watch this teaser video featuring the Vlocity Watch, revealed at Dreamforce 15

Vlocity Industry Mobile Applications

Video Vlocity Industry Mobile Applications

Software demonstration of Vlocity Industry Mobile Apps

Interview with David Schmaier and Craig Ramsey

Video Interview with David Schmaier and Craig Ramsey

At Dreamforce 2014 David Schmaier and Craig Ramsey were interviewed on the main stage about Vlocity Industry Cloud Apps

Ovum on the Radar

Analyst Research Ovum on the Radar

Ovum On the Radar: Vlocity

Overview of Accenture & Vlocity Strategic Alliance

Video Overview of Accenture & Vlocity Strategic Alliance

Discussion between David Schmaier, Saideep Raj and Dan Streetman regarding the strategic Industry Cloud alliance between Vlocity, Accenture and Salesforce