The Platform Powering Industry Cloud Apps

From Data Migration to Back-Office Integration, Omnichannel Sales and Service to Mobile and Analytics, Learn How the World's Leading Industry Cloud Apps Deliver Customer Value in Half the Time and Cost of Custom Solutions.

The Platform Powering Industry Cloud Apps

Vlocity Digital Interaction Platform

In the industries Vlocity serves, direct interactions with customers can be short - and far between. Yet their experience in those fleeting encounters determines if they become a promoter, or a detractor. The interaction needs to be complete, accurate, fast - and completed in a channel of the customer’s choosing. Most importantly, your employees need to connect with customers on a personal level - letting your brand values shine through.

With Vlocity’s Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you’ll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.

Vlocity OmniScript™

Vlocity OmniScript™
Dynamic Business Processes

Craft dynamic customer interactions without code, and deploy to multiple channels and devices. Guide users through sales and service processes with fast, personalized responses, and seamless integration to enterprise applications and data. With Vlocity OmniScript™, you’re free to design more engaging customer interactions – and easily evolve those interactions as the market changes. No more costly code to maintain – just a new level of business agility.

Key Features

  • Dynamic, Multi-Step Business Forms
  • 40+ Pre-Configured Script Elements
  • Rapid, Client-Side Logic and Branching
  • Seamless Data Integration via DataRaptor™ (hyperlink), REST and Apex Services
  • Drag-n-Drop Visual Designer - No Code Required
  • Out-of-the-Box OmniChannel Templates: Console, Communities, Mobile & More
  • Standard Compliant Styling: HTML5, CSS3, BootStrap & AngularJS

Vlocity Industry Console

Vlocity Industry Console
360° View – Now Armed for Action

When your customer calls, take action from the Vlocity Industry Console – with the ability to launch dozens of guided flows from a single page. With an innovative, card-based UI, visualizing growth opportunities, product relationships and interaction history has never been easier – even if the data is stored outside of Salesforce. Plus, with it’s standards-compliant HTML5 and CSS3 templates, you can style and deploy the same functionality to multiple channels and devices.

Key Features

  • Innovative 360° Relationship View
  • Graphical, Card-based UI
  • Single Click Actions for Common Interactions
  • Visual Service-to-Sales Opportunities
  • Chronological, Cross-Object Customer History
  • Federated Data Sources - Not Just Salesforce Objects
  • Limitless Styling Flexibility
Ready to Learn More? Request a Demo

Vlocity DataRaptor™

Vlocity DataRaptor™
Declarative ETL – Native on Salesforce

Manage complex data structures natively on the Salesforce platform with declarative data mapping and REST interfaces. Vlocity DataRaptor™ simplifies the integration of external data – easily loading, extracting and transforming hierarchical structures in standard JSON formats – all without coding. Integrations are now faster to implement, and easier to maintain.

Key Features

  • Declarative Object-to-Object Maps
  • Declarative JSON/Object Mapping
  • Hierarchical REST Interfaces
  • JSON Transformations
  • Bulk Transaction Support
  • Denormalized Interface Objects

Vlocity Process Engines

Vlocity Process Engines
Deep Functionality – Without Code

Present personalized offers, filter and recommend calculate rates and fee, recommend products – all based on easily configured rules. Vlocity’s expanding suite of declarative business services add deep industry functionality to your customer interactions – reducing coding, simplifying maintenance and increasing agility.

Key Features

  • Dynamic Offers
  • Declarative Rules
  • Product Filters and Search
  • Product Comparison
  • Product Availability and Eligibility
  • Pricing Matrices
  • Decision Matrices
  • Calculation Procedures
  • Cart and Order Processing
  • Contextual Knowledge Search
Ready to Learn More? Request a Demo

Vlocity Mobile & Vlocity Wear

Vlocity Mobile & Vlocity Wear
Access Client Information on the Go

Enterprise apps are typically focused on entering information on a form, navigating and submitting more forms. Vlocity Mobile apps are different, simpler and easy to use. Featuring a chronology of interactions and stories that have occurred with the client. The user can quickly glance through the customer timeline and get an idea of what has recently happened before the next client meeting. Enhanced tagging to quickly add profiling information and call reporting on clients.

The wearables market is growing fast. Are you ready to engage with your customers in a whole new way?

Wearables open the door for even more moments in the omnichannel journey – moments that are personalized, simplified, and convenient. From tailored promotions to contextually-aware sales opportunities, Vlocity Wear helps you design and deliver transformative new touchpoints for your customers. Seamlessly connect to customer data anytime, anywhere with Vlocity Wear. Achieve faster, safer sales resolution by accessing live data, reviewing plans, and sharing information with customers directly from wearable devices. Drive efficiency across your business and modernize business processes with capabilities to approve decisions, send reminders, and more.

Key Features

  • Create “Wearable Moments”
  • Deepen Customer Relationships
  • Streamline the Sales Process
  • Boost Your Business Processes

Vlocity Clickstream Analytics

Vlocity Clickstream Analytics
Agent Click Tracking and Analytics

With the Salesforce Wave Analytics platform, Vlocity integrates deep analytic capabilities with our communications app to deliver actionable insight for our customers. Now enterprises can accelerate time to value with smart, industry-specific cloud applications powered by the Salesforce Wave Analytics platform. It’s not just big data, it’s the best data.

Key Features

  • Identify Trends at a Process Level
  • Improve Satisfaction
  • Reduce AHT and Increase Upsell
Ready to Learn More? Request a Demo