IBM | Salesforce Industries

IBM Bluewolf is a Platinum Consulting Partner

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IBM Bluewolf is a Platinum Consulting Partner

Featured IBM Bluewolf Deployments

B2B Digital Transformation
By moving to the cloud and streamlining the Quote-to-Order process, TELUS has enhanced customer experience.
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B2B & B2C Digital Transformation
Telecom Argentina. Improve customer satisfaction by providing a consistent, omnichannel experience.
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Multi-Line Contact Center
MetLife. Streamlining Customer Service Transactions Across 16 Lines of Business.
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David Trinh
David Trinh
Managing Director Global Salesforce GTM – Industry Solutions Lead Bluewolf, an IBM company, iX Global Business Services

David leads the strategic partnership with Salesforce and Vlocity for Bluewolf, and aims to deliver the strategy and execution to make digital transformation and AI a reality for any industry.

“IBM Bluewolf and Vlocity bring unique leading-edge digital transformation solutions to the market, combining best of industry clouds and AI technologies to align business needs with industry imperatives. The partnership program will accelerate our growth with Vlocity and industry cloud offerings.”

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About IBM Bluewolf

Bluewolf, an IBM Company, was the first & only global consulting agency to be solely Salesforce-focused. We design, create, & innovate digital solutions & customer & employee experiences for companies of all sizes, no matter where they are on their Salesforce journey. 

Combining their depth-and-breadth of Salesforce experience with a growing Vlocity practice, Bluewolf, an IBM Company, is committed to creating customer and employee experiences that drive a return on innovation. They enable companies of any size and industry to deliver deeper, personalized customer moments with Augmented Intelligence (AI) as a competitive advantage–now. 

As an example, Bluewolf announced last year new Salesforce Fullforce Solution for the telecommunications industry—Bluewolf AI Now™ for Telecommunications, that is powered by the Vlocity platform. Bluewolf AI Now™ for Telecommunications helps communications service providers (CSPs) connect customer experience to value through unified billing, commerce, phone activation, sales and communications across all channels.

Vlocity Practice:


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Vlocity is now Salesforce Industries.

Powering the future of the industry cloud.

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