Vlocity Orange Poland Nominated TM Forum Excellence Award | Vlocity - Industry Cloud Apps

Vlocity Customer Orange Poland Nominated for TM Forum Excellence Award 2020

TM Forum announced all of their nominees this week, recognizing innovative achievements in digital transformation, business and IT agility, customer centricity, cross-industry partnering and collaboration, and product and service innovation. 

Feb 5, 2020 by Vlocity
3 minute read in Communications
Vlocity Orange Poland Nominated TM Forum Excellence Award

We’re thrilled to share that our customer Orange Poland is a finalist for the prestigious TM Forum's Excellence Awards, together with Vlocity and our partners Salesforce and Matrixx Software.

TM Forum announced all of their nominees this week, recognizing innovative achievements in digital transformation, business and IT agility, customer centricity, cross-industry partnering and collaboration, and product and service innovation. Orange Poland’s initiative to “Uberize the mobile experience” is a finalist for the Customer Experience and Trust Award for 2020, focused on how companies are using digital services to deliver greater customer satisfaction, build trust and loyalty, and ensure business growth.

We’re incredibly proud of our partnership with Orange Poland and Orange Belgium, who signed on with Vlocity and Salesforce two years ago to accelerate their digital transformation. Orange is using industry-specific cloud applications and omni-channel CRM to increase business agility and improve the customer experience across Orange’s digital and assisted channels. In particular, they have created a world-class mobile application – one that not only looks great but helps customers easily research, buy, manage and upgrade their services, while hiding business complexity behind the scenes. The new software also dramatically improves the employee experience, so Orange agents can focus on delivering value to their customers.

We’re incredibly proud of our partnership with Orange Poland and Orange Belgium, who signed on with Vlocity and Salesforce two years ago to accelerate their digital transformation.

Congratulations to the Orange transformation team for this recognition! We’ll be in the audience cheering together with you when winners are announced on June 17, 2020 at Digital Transformation World in Copenhagen.

Vlocity was part of another team effort last year, as our customer Royal KPN won TM Forum's Excellence Award for Best Business Transformation in the communications industry. Royal KPN’s business services division selected Vlocity and Salesforce a few years ago to modernize their customer experience, accelerate time to market, streamline business processes, and reduce cost by retiring legacy business support system (BSS) applications. Click here to learn more about how Royal KPN is using simplification as a differentiator, with help from Vlocity and Salesforce.

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