Vlocity Named a Finalist in TM Forum Digital World Awards 2016
Winners of Prestigious Digital Industry Awards Program to be Announced at TM Forum Live!, Taking Place May 9-12, 2016, in Nice, France.
San Francisco, Calif.—April 11, 2016— Vlocity, a leading industry cloud company, today announced that it is a finalist in the TM Forum Digital World Awards 2016 in the Outstanding Contribution to Enabling Improved Customer Centricity Award category. Formerly the TM Forum Excellence Awards, the Digital World Awards program honors global service and solution providers within the TM Forum’s member community that are making significant contributions to advance critical best practices and standards for the benefit of entire industries and digital ecosystems.
Vlocity is being recognized for its work with Salesforce, the world’s leading CRM company, and MATRIXX Software, a leader in digital commerce, to transform the telco industry by improving Communications Service Provider (CSP) business agility, and enabling increased customer centricity with Go Digital™, an innovative, cloud-based solution. Go Digital™ helps digital service providers (DSPs) deliver a differentiated, real-time customer experience and grow revenue from mobile data services including video and music streaming, roaming passes, lifestyle applications and more. Along with Go Digital™, driven by the MATRIXX Digital Commerce platform, Vlocity extends the Salesforce App Cloud with sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and analytics applications built specifically for the communications industry. Vlocity was recently named a winner by CRM Watchlist 2016 and its Vlocity Communications application was recognized by CRN as the most downloaded communications industry partner application on the Salesforce AppExchange.
“This recognition underscores the incredible demand for digital cloud solutions that address the unique needs of telecom service providers and their customers,” said Dan Ford, General Manager of Vlocity Communications. “Vlocity’s communications-specific cloud applications enable telco providers to advance a customer-centricity agenda across all their markets and products, with less cost and deployment time than traditional legacy solutions. We are honored to be recognized by TMForum, and look forward to making Vlocity’s “digital-first” approach to CRM the new industry standard.”
“In partnership with Vlocity, we’ve created Go Digital™ a fast track solution for launching end-to-end digital customer experience capabilities,” said Dave Labuda, Founder, CEO and CTO, MATRIXX Software. “We are honored to be recognized by the TM Forum for our digital service innovation.”
“Consumers’ service expectations are increasingly shaped by their experiences with digital companies like Amazon, FitBit and Uber, who provide personalized service, adapt to consumers’ changing needs and put them in control,” said Andy Baer, SVP of Salesforce’s Global Communications & Media Industry Group. “By working with Vlocity, we’re helping service providers launch new digital brands, deliver equally compelling customer experiences and grow their revenue.”
“Congratulations to the finalists of the TM Forum 2016 Digital World Awards,” said Nik Willetts, deputy CEO, TM Forum. “These are the companies at the forefront of accelerating digital transformation across multiple, diverse industries and delivering groundbreaking solutions through collaborative efforts. The leadership of these members continues to cement TM Forum’s critical role in navigating the ever-changing landscape of the digital economy.”
TM Forum will announce the winners of the 2016 TM Forum Digital World Awards during a special ceremony at TM Forum Live! on Monday, May 9th. Winners will also receive recognition during the opening keynote session at TM Forum Live! on Tuesday, May 10th.
The TM Forum Digital World Awards 2016 are judged by an independent panel comprised of leading industry and subject matter experts, analysts and investors. The Outstanding Contribution to Enabling Improved Customer Centricity Award recognizes the company that has made an outstanding and innovative contribution to significantly improving customer centricity for its customers through innovative customer- or data-centric technologies or services that have dramatically improved customer service, experience or satisfaction. Vlocity is one of 8 finalists, including AT&T, Huawei, MYCOM OSI, Orange, Salesforce, Telekom Malaysia, and UXP Systems.
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