Vlocity Advances Digital Transformation for Telecommunications and Insurance Companies Worldwide with Infosys Partnership
Vlocity, a Leader in Industry Cloud Apps Built on Salesforce, and Infosys, a Large Salesforce Consulting Firm, to Accelerate Customer-Centric Sales and Service.
SAN FRANCISCO, CA -- July 27, 2016 – Vlocity, Inc., a leading industry cloud company, today announced that it has formed a partnership with Infosys, a global leader in consulting, technology, outsourcing and next-generation services, to bring industry-specific cloud capabilities to companies worldwide, empowering them to deliver omnichannel customer experiences. As part of this partnership, Infosys will become a Strategic Services Partner for Vlocity Communications and Vlocity Insurance, Vlocity industry cloud apps that leverage the omnichannel capabilities of the Salesforce Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud.
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“To meet the expectations of today’s empowered and connected customer, companies must deliver a consistent, unified experience across every channel. Infosys brings global scale and domain expertise in deploying Vlocity industry cloud apps for the telecommunications and insurance industries,” said Rip Gerber, Chief Marketing and Alliances Officer, Vlocity. “We are delighted to partner with Infosys, whose systems integration experience will help companies transform their customer engagement, and drive faster deployment of the cloud and Vlocity apps for their global enterprise clients.”
“Vlocity will help our customers deliver digital business transformation, staying one step ahead of the customer engagement curve,” said Ravi Kumar, President and Chief Delivery Officer, Infosys. “Infosys and Vlocity will deepen cloud-based technology offerings to drive efficiency, agility, and growth. Customer-centric organizations will benefit from the partnership as they transform their customer engagement, sales and service.”
Vlocity industry cloud apps are modern cloud and mobile software solutions that embed deep industry-specific functionality, best practices and business processes. They are built entirely on the Salesforce Customer Success Platform, and take advantage of the omnichannel capabilities of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud and Analytics Cloud. Vlocity industry cloud apps, together with the Salesforce Platform, allow organizations to deliver a superior, unified customer experience across all channels and devices.
Infosys enables organizations in more than 50 countries to develop and deliver on their digital transformation strategies. Infosys clients benefit from the company’s industry domain expertise in multiple areas, including automation, communication, public sector, retail and more. As part of the alliance, Infosys clients can take full advantage of Vlocity’s cloud and mobile software that embed industry-specific functionality and processes for the telecommunications, insurance, health insurance and public sector industries.