Update on Supporting Your Digital Transformation | Vlocity - Industry Cloud Apps

Vlocity Update on Supporting Your Digital Transformation and Ensuring Safety

On behalf of all of us at Vlocity, our wishes of wellness and safety go out to you, your families, friends and colleagues – everyone – who is being impacted by COVID-19. This is an unprecedented time for us all, in all industries, all over the world.

Mar 16, 2020 by David Schmaier
CEO & Founder
6 minute read
Update on Supporting Your Digital Transformation

As your trusted partner in your innovation agenda, I wanted to share with you what Vlocity is doing to ensure full and continued support of your digital and cloud transformations, while also ensuring the safety of our employees and customers.

We Remain Fully Committed to the Success of Your Digital Transformation

First and foremost, I want to personally assure you that there has been no disruption in our full commitment to your program and focus on customer success during these times. We have successfully helped many of our customers achieve important go-lives or milestones since the outbreak of the COVID-19. We do not anticipate any changes in our ability to deliver to you the very best cloud and mobile software, and to support your digital transformation. Our company and our people remain hard at work, all focused on our number one core value of “Customers First”.

We Recommend that We Collaborate via Remote Work for the Time Being

While we continue to serve you as we always have, we also need to ensure that our employees, families, and communities are as safe and healthy as possible. We have taken several immediate measures to accomplish this. These include limiting travel and strongly encouraging our people to collaborate with you via virtual and online meetings instead of face-to-face visits. We continue to be advocates of in-person meetings with you, but given these extraordinary times, we believe we can accomplish all of our objectives via remote collaboration and protect our people and your people. We have equipped all of our employees with the resources they need to work effectively on a remote basis and are prepared to conduct 100% of our business activities in this manner until it is safe to return to normal operating procedures.

Vlocity Industry Cloud software is built on Salesforce and other world-class cloud providers. Because of this cloud-native architecture, we are fortunate to have many benefits that lend itself to this remote style of work.

We Have a Rich Online Customer Success Community to Support You

We have invested heavily in our online Customer Success Community - https://success.vlocity.com.

This is a rich online portal that includes:

  • Online Training and Certification for each of our industry cloud solutions
  • Comprehensive Documentation on all of our products
  • Online Business Process Library – A library of downloadable business processes, integration components, customer 360 consoles and best practices that can accelerate your program
  • Knowledge Base – with answers to commonly asked questions
  • Ability to Create or Join Customer Communities – to collaborate online with like-minded customers doing similar transformations
  • Product and Services Updates – rich content on the latest product releases and changes in service offerings

I encourage each of you to recommend to your project teams, and systems integration partners to take advantage of these online resources.  Simply put, this is important information that will ensure your success. It provides you with the information, training, skills and knowledge to ensure success on your transformation. All Vlocity customers and authorized partners already have access to this community, but if you require additional log-in credentials, please contact your Vlocity account executive or customer success team.

We Continue to Take Precautions to Ensure the Health & Safety of our People

Like you, we are continuously updating and advising our teams on the latest and best practices on ensuring personal health and well-being. We have made these decisions based on guidance from our strategic partner Salesforce as well as recommendations from local leaders, health experts and governments. We remain fully operational and intend to continue our business operations as we always have, with our 'work from home’ and new measures above enacted.

We are Stronger Together

We need to be agile and empathic, support one another, and appreciate that everyone and every organization is doing the best that they can during these difficult times.  I know that by working together, we will overcome these new environmental challenges and emerge even stronger, together, across the planet. You are the reason we do what we do here at Vlocity, and I thank you for your trust, your support and our continued partnership. Please stay safe and know that we remain fully committed to your success.

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