Putting Customers First with Omnichannel Customer Service in Telecom

The business sector is a major growth area for many communications service providers.

Nov 28, 2017 by Vlocity
2 minute read in Communications
TELUS Omnichannel customer service DF17 Session

At the same time, servicing business customers is much more complex than servicing consumers.

Business customers expect efficient and effective customer care, and more importantly, prefer vendors that empower them to serve themselves via digital channels. Learn how Salesforce can help service providers meet these high expectations and excel in B2B customer service.

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