Sky Italia Modernizes CRM to Transform Omnichannel Experience
Article reposted with permission from Salesforce.
Join us on December 2 to experience Sky Italia’s complete journey.
Through a dynamite partnership between Vlocity and Salesforce, Sky Italia gradually excelled through the daunting transition. The results? With a 50% costs savings results in year one, there is no looking back. In modernizing their IT infrastructure, Sky Italia now continually delights its customer base of more than 21 million users, and boosts customer NPS with industry-specific Cloud solutions. The agent experience has been transformed, yielding a lower TCO and increased contribution to the bottom line.
To experience the journey in its entirety, join us on December 2 with Gabriele Scarponi, Head of CRM Systems at Sky Italia, Dan Ford, General Manager & VP Communication & Media, Vlocity, and Tony Colon, VP, Services Practice, Salesforce to connect directly to learn how you can receive these same results for your business.