Fastweb | Vlocity - Industry Cloud Apps

Fastweb Selects Vlocity Communications

Fast-Growing Italian Broadband Provider to Transform B2B and B2C Customer Experience and Accelerate Revenue Growth With Vlocity.

Sep 9, 2015 by Vlocity
3 minute read in Communications

September 09, 2015 08:00 ET


Vlocity, Inc., the Industry Cloud company, today announced that Fastweb, the fastest-growing and largest broadband provider in Italy serving over 2.1 million customers, has selected Vlocity Communications to help it win and onboard new customers, deliver a personalized service experience through any channel or device, and upsell and cross-sell its services more effectively. 

Established in 1999, Fastweb (part of the Swisscom Group) offers consumer and business customers Internet access, phone, mobile, and cloud services. As a result of Fastweb's sustained investment in state-of-the-art network infrastructure, the company delivers reliable, high-speed ultra broadband connectivity that differentiates it from its competitors. With its investment in Vlocity Communications, Fastweb speeds up its IT Transformation project by moving to modern, cloud and omnichannel applications that will deliver enhanced business agility, a differentiated customer experience, integrated front- and back-end processes and a reduced cost to serve.

"Since the beginning, Fastweb has consistently invested in technology innovation to give our customers the best communication service," said Fabrizio Casati, Fastweb's Chief Wholesale Officer and Transformation Project's Senior Executive. "By standardizing on Vlocity and Salesforce, we've invested in providing an excellent customer experience that enhances customer loyalty and profitability."

"We are delighted to partner with Fastweb as the company transforms its customer experience across B2B and B2C. We are completely invested in Fastweb's business success," said Dan Ford, VP and General Manager, Vlocity Communications & Media.

Designed by CRM software and communications industry veterans, Vlocity Communications is the first complete cloud-based solution for the communications industry built entirely on the Salesforce1 Platform. It conforms to TM Forum industry standards and integrates flexibly with third-party systems through pre-built APIs and web services. Vlocity Communications helps service providers design and deliver unique customer experiences that deliver increased business agility, faster time to value and personalized customer engagement. 

Vlocity Communications capabilities include:

  • Omnichannel sales, marketing, service, CPQ and orders for B2B, B2C and B2B2C
  • Embedded Communications industry business processes supporting quoting, ordering and the resolution of customer billing and service inquiries
  • Quote and order capture for consumer bundles and complex B2B services
  • Unified service console for high-volume contact centers
  • Premise-based lead management
  • Flexible integration with third party BSS, OSS, and ERP systems through pre-built APIs and web services

The Fall '15 package is now available on the Salesforce AppExchange.