Vlocity Communications Cloud Spring ‘16 Release

Vlocity Communications Cloud Spring ‘16 Release Enables Communications Service Providers to Innovate Faster, Boost Customer Satisfaction and Drive Revenue.

Feb 22, 2016 by Vlocity
6 minute read in Communications
Communications Spring 16 Release

Industry Cloud Solution Delivers Enterprise Product Catalog, Contract Management and Advanced Quoting & Ordering Capabilities (CPQ) that Accelerate Time-to-Market for New Products, Speed Quote-to-Order Cycle Times and Drive Revenue

San Francisco – Feb. 22  , 2016 – Vlocity, a leading industry cloud software company, today announced the Spring ‘16 release of Vlocity Communications, a comprehensive suite of Sales, Marketing, Service, Configure-Price-Quote (CPQ), Contract Management and Order Management applications built 100 percent native to and taking advantage of the omnichannel capabilities of the Salesforce App Cloud. The latest product release includes new capabilities that help communications service providers (CSPs) get new products and offers to market faster, and enables sales teams to more quickly translate customer opportunities into approved quotes, signed contracts and completed orders.

In today’s hyper-competitive communications market, CSPs must continually innovate and deliver compelling new products and services. As new products are launched, salespeople need intelligent tools for assessing clients’ requirements, quickly preparing quotes, and submitting accurate orders that can be delivered on-time, every time. Unfortunately for CSP sales teams using antiquated on-premise CPQ and industry-generic contract management tools, the quote-to-order process can take days to weeks, is prone to error, and can result in lengthy delays, unhappy customers and slow revenue growth. Designed by communications industry experts specifically for CSPs, Vlocity Communications changes all of this.

Accelerated Quote-to-Order: Happier Customers, Faster Time-to-Revenue

The Vlocity Communications Spring ‘16 release delivers an innovative, cloud-based product catalog, CPQ and Contract Management functionality that can help CSP product managers launch new offerings in hours to days, sales teams generate customer quotes and ordering documents for even the most complex services in a matter of minutes, and ensure that customers’ orders are fulfilled without error or delay. Built 100 percent natively and additively on the Salesforce App Cloud, Vlocity Communications can be deployed in half the time and operated at less than half the cost of traditional on-premise CRM and legacy Business Support Systems (BSS) applications that support customer-facing activities such as billing, order management, customer relationship management and call center automation.

“Salesforce and Vlocity share a unique partnership in the communications industry, and collaborate closely in the design, testing and delivery of new products for CSPs,” said Andy Baer, SVP of Salesforce’s Global Communications & Media Industry Group. “We expect that Vlocity Communications’ Spring ‘16 release will address some of the industry’s most pressing needs.” 

“CSPs want complete, industry-specific software solutions that streamline the entire customer journey,” said Vlocity Communications VP and General Manager, Dan Ford. “Together with Salesforce, we are delivering a comprehensive suite of cloud-based, omnichannel CRM and BSS solutions that CSPs can quickly deploy to achieve immediate productivity gains, cost savings, NPS improvement and revenue growth from new products and services.” 

Selected innovations in the Vlocity Communications Spring ’16 release include:

Advanced B2B and B2C Quoting & Ordering

  • Guided quoting and ordering for complex B2B and B2C services
  • Templated cloning for single and multi-site quotes and orders
  • "Power Update" accelerates configuration of multi-line / multi-site quotes and orders
  • Show / hide of solution attributes based on selling context
  • "Take Me There" feature guides users to incomplete quote configurations with a single click

Contract Management

  • Comprehensive library of legal clauses and templates
  • Contract authoring and document generation
  • Support for frame / pricing agreements
  • Guided, state model-driven contract operations
  • Approvals, escalations, and renewals management
  • Native integration with Vlocity CPQ and asset-based ordering processes
  • Integration with DocuSign eSignature

Vlocity Communications: Most Popular Communications App on the AppExchange

Vlocity was recently recognized by CRN magazine in its February 4, 2016 feature article, “AppExchange Turns 10: The Most Popular Salesforce Partner Apps” as the most downloaded Communications partner app on the Salesforce AppExchange. As reported in CRN: "To mark its 10th anniversary, Salesforce shared with CRN the most downloaded AppExchange apps (Salesforce doesn't make available total number of downloads) for each of 12 business categories, from education to banking to government to retail … This comprehensive suite of omnichannel sales, marketing, service, CPQ and order management applications was designed specifically for communications service providers and built entirely on the Salesforce1 platform. The Vlocity Communications suite helps businesses sell to and service both B2B and B2C customers. Vlocity has a channel program that includes many global systems integrators and salesforce implementation providers as partners.”

The Spring ’16 package will be made available on the Salesforce AppExchange later this month. For more information on the Vlocity Communications Industry Cloud, please click here.