Cellcom Israel Has Entered into Agreements with Vlocity and Salesforce for the Provisioning of Cloud-based CRM and BSS
Vlocity Communications will Help Cellcom's Salespeople and Service Agents Serve Customers Through Their Channels or Devices of Choice.
Cellcom Israel Picks Vlocity, Salesforce for CRM
Cellcom selected Vlocity Communications and applications from Salesforce to replace its existing CRM system. Vlocity anticipates that the deployment of its solution with Salesforce Service Cloud will help Cellcom accelerate time-to-market with new offerings, fulfill customer orders and increase customer satisfaction. Vlocity will lead the transformation effort with support from Salesforce and integration partner Blat-Lapidot.