'Augmented Intelligence' by Bluewolf with Vlocity+Salesforce
IBM's Bluewolf consulting unit has unveiled its "AI Now for Telecommunications" augmented intelligence solution for telecommunications carriers, utilising intelligence and cloud apps from IBM Watson, Salesforce Einstein, Vlocity, and Matrixx.
According to Bluewolf -- a Salesforce partner that focuses on enterprise mobility and cloud services that has worked with telcos including Vodafone Australia, T-Mobile, and TELUS Communications -- AI Now will provide improved customer service for carriage services providers (CSPs) via a single digital platform.
Specifically, under the solution Bluewolf is providing CSPs with augmented customer intelligence using two IBM Watson APIs; customer relationship management and telco business support systems cloud applications from Vlocity and Salesforce Einstein; Matrixx's real-time billing Digital Commerce Platform; and customisable native iOS apps.
"As a Salesforce and Vlocity global strategic consulting partner, we deliver the strategy and execution to make digital transformation and AI a reality for any industry. Bluewolf AI Now gives CSPs an intelligent, end-to-end digital experience that completely transforms customer engagement," said David Trinh, MD of Bluewolf's Salesforce Go-to-Market Industry Lead business.