Accenture and Vlocity Expand Strategic Alliance Partnership to Deliver Deep Industry Cloud Solutions on the Salesforce Customer Success Platform
Expanded Alliance to Deliver Unique Combination of Industry Cloud Software and Industry-Specific Offerings Across Industries.
From Press Release
NEW YORK and SAN FRANCISCO, Nov. 7, 2017 – Accenture (NYSE: ACN) today announced an expanded strategic alliance partnership with Vlocity, Inc, a leading industry cloud company that delivers omnichannel and industry-specific cloud and mobile solutions on the Salesforce Customer Success Platform. The alliance partnership now includes a coordinated approach to the delivery, enablement, systems integration, and marketing of industry-specific cloud applications for organizations in customer-centric industries consisting of including communications & media, insurance, health insurance and the public sector.
Vlocity Industry Cloud apps are modern cloud and mobile software that embed industry-specific functionality, leading practices and business processes. Built on Salesforce, Vlocity Industry Cloud apps leverage the omnichannel capabilities of the Salesforce Customer Success Platform to help enable companies to achieve faster business agility and time-to-value from the cloud. Vlocity is one of Salesforce’s fastest growing independent software vendor (ISV) partners and was recently recognized by Forbes as a 2017 Top 100 Cloud Company.
The expanded alliance partnership complements Accenture’s market-leading cloud technology capabilities and extensive industry experience with Vlocity’s industry cloud software solutions, and provides Vlocity with access to the Accenture Global Delivery Network. Most importantly, customers will benefit from cloud software that supports their industry and delivered by cloud specialists from the leading cloud services provider.
“Industry cloud solutions now play an integral role in each client’s journey to cloud because it’s now about how cloud applications and industry business processes are brought together and delivered as-a-Service,” said Saideep Raj, senior managing director of Accenture Cloud First Applications. “To date, Accenture has built more than 35 industry clouds supporting more than 100 clients in 15 industries spanning North America, Europe, and Asia. We are excited to have Vlocity as a key alliance partner in our mission to help clients become leaders in their industries.”
“The success of our work together at leading companies is testimony to the power of Vlocity Industry Cloud apps on Salesforce, and to our deep and trusted alliance partnership with Accenture,” said David Schmaier, founder and CEO, Vlocity. “We are delighted to be expanding our relationship to help our customers achieve faster business agility and accelerate time to value in the cloud with industry-specific apps built on Salesforce, the global leader in CRM. Accenture is a leader in helping organizations move to the cloud, and together we can help every digital transformation initiative in our target industries realize tangible operating and financial benefits.”
“Delivering a superior customer experience is a primary driver in maintaining subscriber growth and profitability,” said Anne Maaranen, head of Transformation at Telia Finland. “Vlocity and Accenture are helping Telia build stronger omnichannel customer relationships, increase customer satisfaction in all of our businesses, and increase the productivity of our field sales professionals and contact center agents.”
The Accenture Vlocity global strategic alliance partnership is unique and includes multiple dimensions. First, Accenture has established a Vlocity global practice with competency centers around the world to deliver industry solutions based on Vlocity and Salesforce. These centers leverage Accenture’s position as a leading services provider in the Salesforce ecosystem. Second, the parties are collaborating on future product roadmaps with industry domain experts for each of Vlocity’s target industries consisting of communications & media, insurance, health insurance and the public sector. Third, Accenture and Vlocity have developed a strong series of cooperative go-to-market activities to position their industry offerings at leading industry events, with industry analysts, and with leading companies by industry. In addition, Bob Sell, group chief executive of the Communications, Media and Technology operating group at Accenture, serves on the Vlocity Board of Directors to further align the partnership activities.
“As more and more of the world’s largest companies shift to cloud applications and digital experiences, Vlocity and Accenture help enable companies in customer-centric industries to migrate to Salesforce, the global leader in CRM,” said Tyler Prince, EVP Alliances and Go-to-Market Innovation, Salesforce. “This alliance partnership accelerates digital transformation, by helping companies to improve their customer experiences and offer new products and services on Salesforce.”
Accenture was one of the first global companies to establish a strategic alliance with Salesforce and continues to strengthen its position as a leading Salesforce alliance partner. From introducing nearly 20 new industry solutions to training one of the largest ecosystem workforces, Accenture is unique in the Salesforce ecosystem. Accenture employs more than 11,000 Salesforce-skilled professionals and has invested in seven acquisitions in recent years as part of its investment in Salesforce capabilities.
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