Elegant. Integrated. Easy.
Vlocity Insurance delivers a modern digital experience for your contact center representatives, with the flexibility for your IT and business lead to turn on a dime. Designing, deploying and maintaining your contact center in the cloud has never been easier. Now, when your business changes, your contact center can change with it.
Point-and-Click Simplicity for the Contact Center
Difficult business rules and dozens of systems stifle many insurance contact centers. With Vlocity’s guided service interactions, you can tame the most complex transactions with a modern user interface and seamless data integration. Handle times will drop, training will be easy, and your users will be able to focus their full attention on the caller.
Tailor User Experience to Policy Type and Call Authorization
Vlocity dynamically adapts to the caller’s role, providing the user with a tailored console to contextualize the relationship and launch service interactions. From policy holders, to agents, beneficiaries, claimants and providers – your agents will have the right data, the right actions and the best offers.
Active Learning, Delivering Real Value
Every interaction with a policyholder has a major impact on the insured’s relationship with your brand. With Vlocity you can maximize what you can learn, and the value you can deliver, in every call. You’ll be faster, better, and more relevant.
Configurable Straight Through Processing
Vlocity simplifies integration, enabling the user to process transactions across systems from a single engagement layer. Integrate micro-services with clicks not code, and speed your progression to a comprehensive digital front end.
Speed to deploy. Flexibility to transform.
There’s no longer a choice between going to the cloud, and having the insurance functionality you need to serve your customers. With a rich set of pre-configured objects, and a library of downloadable business processes, Vlocity allows you deploy quickly.
Configure Once, Deploy Everywhere
Maximize call deflection by deploying service transactions simultaneously in contact center, on the web and to agents. Configure interactions with declarative logic, and then completely restyle for any channel using web templates. With Vlocity, you can achieve your Omnichannel vision without compromising your digital experiences.