Transform to Grow with Vlocity Media & Entertainment

Digitally transform across direct-to-consumer, subscriber, and B2B customer lifecycles to embed business agility and establish a competitive advantage.

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Transform to Grow with Vlocity Media & Entertainment

"Today’s media & entertainment companies must transform their businesses into dynamic digital and omnichannel organizations to bundle, price and sell without friction, in the customer’s channel of choice."

Christopher Dean, General Manager, Vlocity Media & Entertainment

Empower the Complete Digital Customer Lifecycle

The Media and Entertainment market is facing seismic industry changes.

Your customers expect access to the media they want, at any time, and on any device across all digital channels. These skyrocketing expectations continue to accelerate the urgency to deliver individualized experiences with one-to-one relevance. Direct-to-consumer subscription models paired with Over-The-Top media streaming are rapidly growing with customers demanding experiences as simple and easy to use as those delivered by Apple, Google, and Netflix.

Whether your business model is subscription or advertising-based, transforming to digital and agile omnichannel customer experiences is vital now in order to protect and grow your brand.

Transforming the Customer Experience at Sky Italia

Delivering a better customer experience is more than just a promise, it’s a passion that’s been rewarded with enviable performance metrics. A focus on the customer has made this company the most profitable media provider in their market, with the lowest customer churn. The management team intends to keep it that way, and is constantly seeking new ways to innovate and improve.

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Digital Omnichannel Capabilities for the Media & Entertainment Industry

Vlocity Media & Entertainment provides a complete industry solution across the subscriber and advertising sales lifecycles to fully empower both B2C and B2B digital customer engagement. Learn more about our solutions, that are built natively on the Salesforce platform.

GoMedia™ Lifecycle

Vlocity and Salesforce enable Media & Entertainment companies to manage the full omnichannel customer lifecycle with an end-to-end integrated cloud CRM/BSS platform and fully transform their B2C and B2B businesses.

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GoMedia™ Subscriber

Grow revenue through an industry-specific subscriber management solution. Quickly launch new media products across lines of business while handling peak B2C transaction volumes and B2B sales complexity.

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GoMedia™ OTT Streaming

Deliver a greenfield subscriber management solution to enter OTT/Media/Video streaming markets. Transform existing, complicated post-paid billing and payment operating models into simpler, digital prepaid services.

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GoMedia™ Commerce

Vlocity and Salesforce allow Media & Entertainment companies to easily add high volume, anonymous, end-user e-commerce transactions that includes advance promotions, bundling, and pricing capabilities for B2C, D2C and B2B use cases.

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sky
cox auto
globo.com
telia
Vodafone
centurylink
h3g
telus
t mobile
kpn
optus
cellcom israel
lattelecom
claro
rogers
Zen

"Transforming a Digital Customer Lifecycle"

with Vlocity and Sky Italia

Download the Sky Italia Case Study

See Vlocity in Action

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