Subscriber management | Salesforce Industries

Subscriber management: OTT (video/audio streaming)

Grow subscription and transaction revenue with a comprehensive AI-powered subscriber management solution across video/audio streaming, digital publishing, gaming, eSports, and new digital media. Quickly launch differentiated products, packages and promotions in an agile way.

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Grow customer lifetime value by managing subscriber journeys with hyper-personalized bundles and offers

Salesforce for Media & Entertainment helps you rapidly grow and serve subscribers smarter by guiding consumers to select the most relevant product based on their profile with a complete subscriber management solution.  Service smarter and offer frictionless omnichannel sales and service experiences that are Media-specific.

Serve subscribers smarter with an Industry-Specific Data Model and Process Library

Drive greater loyalty and retention by serving customers intelligently with an industry-specific data model and a set of pre-built, downloadable, and extensible industry processes, highly accelerating time to market. Reduce cost to serve and deflect support calls through omnichannel digital service by providing self-service options for your subscribers. Use clicks not code to declaratively create new custom processes tailored to your specific business needs with Subscriber Management: OTT.

Key features

Provide individualized subscriber experiences through tailored media recommendations based on prior consumption, subscriber interests, current promotions, and key events.

Deliver individualized subscriber care, either through unassisted or assisted channels, with intelligent customer service and troubleshooting across billing, plan and service modifications, and more!

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