Claims

Agile end-to-end claims management to reduce cycle times and replace fragmented, manual processes

Overview

Vlocity provides agile end-to-end claims management to reduce cycle times and replace fragmented, manual processes with a streamlined digital approach and little to no code required.

  • Guided, omnichannel First Notice of Loss (FNOL)
  • Automated peril-driven adjudication
  • Claim Adjuster Desktop
  • Optimized portals for claims adjusters

Key Features

  • Peril-Driven Claims Journeys
  • Auto-Adjudication Rules & Workflows
  • Reserve Management & Transactions
  • Integrated Document & Image Management
  • Flexible Claims Data Model
  • Seamless CRM and 3rd-Party Integration

Benefits

Give your policyholders dynamic, user-friendly FNOL experiences with minimal typing required. Get real-time coverage verification and product or peril-specific question sets. Upload documents and photos from any device and easily search for repair shops and other 3rd-party providers. Receive instant rules-based auto-adjudication or monitor in-process claims and payment status.

Let your claims adjusters easily manage transactions, data collection, files, and reserves in a single portal. View in-process claims, trailing document status, and activity history. Upload documents through a drag and drop interface and receive alerts and reminders for outstanding requirements.

Contact Center reps can easily file a claim for a policyholder from a policy card in the 360 degree view. A guided, streamlined flow incorporates relevant policy data to accelerate the process. Upload documents and photos and easily search for 3rd-party providers.

Unleashing Digital Transformation

with Vlocity and Salesforce

Download the Complete Guide

See Vlocity in Action

Reach out and we'll be in touch shortly.

Request a Demo