Service Engagement | Vlocity

Service Engagement

Transform call center and self-service across the healthcare ecosystem to quickly enable and complete guided industry actions.

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Overview

Vlocity Health efficiently caters to various caller types, preferences, and intents for simple and complex servicing across business lines. This solution supports verification by caller type, guided industry actions, and automated interaction records with reporting in a single cloud platform.

Key Features

  • Quickly verify multiple caller types that trigger conditional guided industry actions based on predefined business rules
  • Easily integrate back-office and 3rd-party systems to push and pull data real time in a single system of engagement
  • Automate transcription and caller interaction tracking to easily audit and ensure compliance and quality
  • Reduce call volume with a self-serve digital portal to complete the most common and simple tasks across the healthcare ecosystem

Vlocity Delivers Latest Release

Integrated with Salesforce Health Cloud

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