Omnichannel Contact Center

Simplify the most complex transactions with an intuitive user interface to lower handle times and expedite agent training.

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Overview

The Vlocity Health platform enables you to elegantly manage the complexities of an insurance contact center in the cloud. Our industry-specific solutions are 100% native and additive to Salesforce and we also provide an open integration framework to integrate 3rd-party systems. This way, you have a single platform to manage customer service with ease.

Key Features

  • Pre-built interactions with an included drag-and-drop designer to build custom additions and enforce business rules
  • Guided service interactions to simplify the most complex transactions with a modern step-by-step interface
  • Dynamic caller console to tailor customer experiences based on their policy type and authorization information required from them
  • Seamless microservices integration to process transactions across systems from a single engagement layer
  • Clickstream analytics to analyze usage patterns across channels with click-level precision and make service improvement
  • Vlocity Intelligence to progressively enhance customer interactions and the value delivered in every call

Vlocity Delivers Latest Release

Integrated with Salesforce Health Cloud

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See Vlocity in Action

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