Health | Vlocity

Vlocity Health

Provide personalized sales, setup, and service experiences across the healthcare ecosystem from anywhere.

Vlocity Health

Unleashing Digital Transformation

Legacy systems and manual processes still run the health industry. Why? Because there has not been a comprehensive solution that specifically addresses the complexities of selling, onboarding, and servicing health plans. Until now, that is. Vlocity Health provides an enterprise front and middle office in the cloud that consolidates technologies, reduces cost of ownership, and creates groundbreaking user experiences to leapfrog you ahead of the competition.

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Vlocity Health Customers

We put our Customers first and make them wildly successful with our industry cloud apps and mobile apps. Learn more about how our Customers are benefiting from Vlocity-driven digital transformation.

Humana Transforms Commercial Group Sales and Onboarding
Humana Transforms Commercial Group Sales and Onboarding
Streamline sales operations, provide a modern broker portal for new quotes, and manage complex group installation
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MetLife Transforms Contact Center for Dental Insurance
MetLife Transforms Contact Center for Dental Insurance
Reduce training time for new agents and average “handle times” for customers, agents, and providers
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Centene Transforms Channel Management in a Single Platform
Centene Transforms Channel Management in a Single Platform
Create an enterprise broker system of record to track licenses, appointments, education, and service history
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Delta Dental Transforms Individual Sales Operations and Experiences
Delta Dental Transforms Individual Sales Operations and Experiences
Modernizing The Health Insurance Buying Experience
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AG2R La Mondiale Transforms Customer and Employee Experiences
AG2R La Mondiale Transforms Customer and Employee Experiences
Quickly implement an industry-specifc solution for multi-line CRM sales workflows and experiences
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Top 5 U.S. Health Plan Transforms Small Group Sales and Broker Experience
Top 5 U.S. Health Plan Transforms Small Group Sales and Broker Experience
Streamline sales turnaround time with rule-based operations and provide a modern broker portal for new quotes
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Vlocity Health Solutions

Enterprise Benefits Catalog and Rating Engine

Quickly design, launch, and rate benefit offerings with declarative configuration for simplified management throughout the entire lifecycle.

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Multiline Marketplace and Sales Automation

Convert and retain with a modern shop and quote marketplace that’s directly integrated with automated underwriting and annual renewals.

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Group Enrollment and Installation

Streamline the creation and management of activities required to complete customer enrollment and group installation.

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Member Policy Administration

Enable customers to manage account changes, payments, and claims after enrollment through a guided experience.

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Omnichannel Contact Center

Simplify the most complex transactions with an intuitive user interface to lower handle times and expedite agent training.

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Producer Lifecycle and Channel Management

Recruit producers, credential with precision, and manage performance–all while reducing service cost with a self-service digital portal.

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Provider Network and Operations

Drive efficiencies with centralized provider data, credentialing, network administration, lookup tools, claims automation, and a self-serve digital portal.

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Formulary, Pharmacy, and Medication Management

Create a system of record for drug formularies, pharmacy networks, and member medications to improve customer experiences and quality treatment.

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Vlocity Health supports multiple insurance lines of business via industry standard processes.

Choice Admin
Delta dental
Easy Choice
IU Health
NY Life
Harvard Pilgrim
NYC Health
Security Health
Cigna Healthspring
State of CO
St John
Priority Health
Northwinds Technology Solutions
Canada Life

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Vlocity Digital Transformation Plan

Vlocity Health can play a central role in your digital transformation, enabling you to rapidly build a vision, experience near-team success, and progressively build over time. The Vlocity plan entails not just deployment of technology, but development of digital skills and an agile culture.

Answering some preliminary questions can help establish your digital readiness and build a case for the need for change. These questions uncover digital deficiencies that Vlocity Health can quickly solve. For example:

  • How long, and how much does it cost, to introduce or edit a product?
  • Can you deliver quick and accurate quotes in real time?
  • Can your producers manage book of business, commissions, and self-service transactions in a single location?
  • How long does it take to train call center agents and handle call times?

In the span of 2-5 months, Vlocity Health can be deployed into production for a small set of products in one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also trains your team on its capabilities including:

  • Product, rules and rating setup
  • Digital experience design and implementation
  • Integration configuration, including transformations
  • Benefit transaction setup

Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Vlocity recommends releases every 6-12 weeks and supports the gradual reduction of legacy systems over time.

Vlocity is the Thought Leader in Health Solutions

The 7 Business Benefits of Digital Transformation
Value-driven strategies for the digital age of health insurance
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Vlocity Health and Health Cloud Collaboration
Vlocity Health announces Salesforce partnership expansion with Health Cloud integration
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Newsweek Vantage Survey
Vlocity, Salesforce and Deloitte teamed up with Newsweek to conduct global insurance survey
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Top Health Insurers at Dreamforce

Health leaders join Vlocity to discuss Digital Transformation

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See Vlocity in Action

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