Changing People’s Lives with Apps
Digital Transformation with Vlocity Government.
Digital Transformation with Vlocity Government.
Many government agencies and non-profits are looking to harness the power of modern, cloud technology to transform how they interact with their clients. Significant investments in legacy applications pose the most common obstacle to digital transformation. Designed to work with Salesforce Service Cloud, Vlocity Government is a digital platform that allows governments and non-profits to overcome legacy constraints and transform their organizations for the modern age.
Unlike traditional policy-centric core processors, Vlocity Government & Non-Profit has been designed from inception to deliver the best digital experiences for the user. Built 100% on Salesforce, Vlocity Government & Non-Profit offers the ability to craft comprehensive digital journeys across the entire customer lifecycle.
Vlocity Government & Non-Profit brings the entire policy lifecycle to the Cloud - from the quote to bind process to transactional service, claims, and renewals. The Vlocity Process Library provides dozens of pre-configured transactions that you can download, or you can design your own through Vlocity’s drag-and-drop tooling.
Vlocity Government & Non-Profit offers six optimized applications out-of-the-box, each of which can be customized with your own branding. Applications include:
The speed and depth of Vlocity Government & Non-Profit comes from easy-to-administer middle and back office engines, providing services that run in the Cloud and can be managed by business people with no code.
Vlocity Government & Non-Profit provides dozens of insurance-specific objects, all 100% additive to Salesforce objects. Claims, Insured Items, Coverages, Policy Transactions and more are pre-configured yet easily extensible through Salesforce administrative screens. For data that resides outside Salesforce, Vlocity provides a series of Integration tools to easily connect to REST and SOAP endpoints.
Vlocity enables rapid experimentation of alternative prices, bundles, and business process flows. Increased agility translates into greater capture of marketplace opportunities
We put our Customers first and make them wildly successful with our industry cloud apps and mobile apps. Learn more about how our Customers are benefiting from Vlocity-driven digital transformation.
Provide a 360-degree view of the client across programs, with guided processes to script employees through clients interactions and track service plans towards achieving desired outcomes.
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Manage the placement of people and families into temporary or permanent housing and provide a holistic view of the residents to help them move towards more sustainable living situations.
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Deliver a modern application to streamline the enrollment of caregivers, simplify interactions between care providers and the agency, and make the process of placing children more efficient.
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Provide caseworkers with an easy-to-use application to intake and investigate allegations and manage their caseload as they assist those most vulnerable.
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Streamline client interactions and provide a comprehensive view of the people you serve, with a case management solution designed to make employees more efficient and help your agency track the results of its efforts.
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Vlocity Government & Non-Profit can play a central role in your digital transformation, enabling you to rapidly build a vision, experience near-team success, and progressively build over time. The Vlocity plan entails not just deployment of technology, but development of digital skills and an agile culture.
Answering some preliminary questions can help establish your digital readiness and build a case for the need for change. These questions uncover digital deficiencies that Vlocity Government & Non-Profit can quickly solve. For example:
In the span of 2-5 months, Vlocity Government & Non-Profit can be deployed into production for a small set of products in one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also trains your team on its capabilities including:
Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Vlocity recommends releases every 6-12 weeks and supports the gradual reduction of legacy systems over time.
Vlocity’s team of industry experts brings decades of experience delivering customer relationship management systems for government agencies and non-profits. We are happy to answer any questions you might have. Please reach out to our experts via the forms below.
