Deliver Next Generation Customer Service

Leverage virtual service agents, digital, and traditional channels seamlessly. Simplify the most complex transactions with intuitive interfaces for greater deflection, lower handle times, and faster agent training.

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Vlocity immerses your immerses Utilities and Energy companies into the connected world mobile apps, and personalized service portals - providing your customers with access to your services wherever they are, day or night.

Provide intelligent chat services, powered by learning automated agents – delivering first line support to your most common requests and maintain low cost of serve.

With Vlocity, your service agents can pickup partially completed service requests, and help your customer resolve their problems swiftly and efficiently without the need to restate or repeat the problem. With each service engagement analyzed for efficiency and monitor the ability to resolve your customers requests – continuous improvement is performance driven, enabling you to invest in improvements that will have the highest impact on customer satisfaction. Vlocity also enables service engagements to generate increased revenue opportunities – offering targeted promotions and relevant up-sell opportunities, while interacting with your customer.

Key Features

  • Omnichannel Interaction History
  • View Energy products, services and related contacts
  • Fuel and Service Availability Check
  • Customer Suitability Check
  • Guided Service Troubleshooting
  • Pick-up Paused Processes in Flight
  • Capture & Configure Move-in, Move Out, Energise, Terminate Supply and Renew services
  • Upsell & Cross-Sell Analytics
  • Flexible Integration to Billing Systems

Generate Accurate Quotes & Orders and Automate the Service Change Process

Vlocity ensures the accurate capture of quote through to order and fulfillment in any channel or on any device.

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