Connected service, all on one platform | Salesforce Industries

Connected service, all on one platform

A single solution to support your full customer base, from residential to the largest commercial and industrial business customers. Customer-centric 360-degree view, shared by marketing, sales, service, contract management, and partners.

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Utilities and Energy service providers often grapple with the challenge of delivering a richer customer experience while reducing their cost to serve. Are your systems up to the task?

Transform the utility digital customer experience

The Salesforce Energy and Utility Industry platform helps utilities thrive in a customer-centric, digital age. With this industry-specific platform, utilities and retail energy suppliers are rapidly modernizing customer operations for their sales, service and field teams. Deliver more personalized engagement, unify your data, and connect best-in-class customer applications on one single, agile platform, all while safeguarding your investments in back-office CIS and billing systems.

Let Salesforce build a flexible engagement layer, connecting all your systems so you can innovate. All on a cloud solution purpose-built for utilities.

Gain retail energy competitive advantage

Equipping sales teams with customer insights to anticipate complex account needs has never been more important. Speed and personalization is critical in an environment where often the first quote to meet the customer’s needs will win the business. The Salesforce Energy & Utilities Industry Cloud enables an entirely different approach to the way key account teams engage with their largest and most valuable customers.

Salesforce Industry Cloud now offers quote-to-contract automation enabling retail energy suppliers to offer bespoke B2B contracts in record time. Be the first to convert your B2B customers, then offer continuous customer value with agile pricing, forecasting and portfolio optimization.

Personalize utility customer service at every step

Today’s utility customers expect seamless experiences and more informative engagement from their contact centers and mobile self-service. Thriving in this digital age requires truly knowing your diverse customer base, anticipating their needs, and providing delightful experiences every time. Legacy utility operational systems weren’t built to easily allow for this shift, but that shouldn’t stop you from modernizing. Salesforce Industry Cloud now gives utilities an agile customer system decoupled from legacy billing and back-office applications, empowering contact centers to take control of the customer experience and drive responsive business outcomes.

Key features

See Salesforce Industries Energy & Utilities Cloud in action

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Generate accurate quotes & orders and automate the service change process

Salesforce Industries Energy & Utilities Cloud ensures the accurate capture of quote through to order and fulfillment in any channel or on any device.

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