Energy & Utilities Cloud | Salesforce Industries
Engie
Just Energy
Engie Electrabel
Podo
PG&E
Avista
ENI
Galp
Yarra Valley
Gexa energy
Mainova
Hydro Quebec

Deliver digital-first, personalized engagement throughout the customer lifecycle.

Energy & Utilities Cloud centralizes utility customer insights and processes into a single engagement layer, so your entire team can collaborate with customers on a sustainable, data-driven energy future.

Connected service, all on one platform

A single solution to support your full customer base, from residential to the largest commercial and industrial customers. Customer-centric 360-degree view shared by marketing, sales, service, contract management, and partners.

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Seamless customer engagement on all channels

Serve and acquire customers seamlessly across Social Media, Web, Mobile, and Contact Center, and delight your agents with a single service pane.

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Transform Agents into Advisors

Enhance the service center experience with intuitive interfaces for greater deflection, lower handle times, and faster agent training.

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Innovate with your most valuable C&I customers

Powerful, data-driven tools and agility help you optimize offers, automate approvals and quickly generate complex contracts for your most valuable business customers and key accounts.

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Transform the utility digital customer experience

The Salesforce Energy and Utilities Cloud helps utilities thrive in a customer-centric, digital age. With this industry-specific platform, utilities and retail energy suppliers are rapidly modernizing customer operations for their sales, service and field teams. Deliver more personalized engagement, unify your data, and connect best-in-class customer applications on one single, agile platform, all while safeguarding your investments in back-office CIS and billing systems.

Operational Efficiencies At TXU Energy
Operational Efficiencies At TXU Energy
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Salesforce Industries Energy & Utilities Overview
Salesforce Industries Energy & Utilities Overview
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Podo Selects Salesforce Industries Energy & Utilities Cloud
Podo Selects Salesforce Industries Energy & Utilities Cloud
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Salesforce Industries Energy & Utilities Cloud customers

We put our Customers first and put them at the leading edge of energy industry transformation with our industry cloud. Learn more about how our Customers are benefiting from digital transformation on Salesforce’s industry-specific platform.

Engie Engages Customers In A Clean Energy Future
Engie Engages Customers In A Clean Energy Future
Engie's ambition is to become a part of the Fortune 500 and the 50 largest cities on planet earth in their zero-carbon agenda. In three words: “Working with Vlocity is easy, fast, and relevant."
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British Gas Gains Competitive Edge In B2b Energy Retail
British Gas Gains Competitive Edge In B2b Energy Retail
See how British Gas used automation and AI to accelerate and personalize their complex quote-to-contract process.
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Galp Energia B2B Digital Transformation
Galp Energia B2B Digital Transformation
Galp Energia is an integrated energy company, delivering energy to millions of customers every day.
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Avista Digital Call Center Transformation
Avista Digital Call Center Transformation
Responsive, integrated console for agents and true 360 view of the customer.
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Testimonials

Learn how Salesforce Industries Energy & Utilities customers are benefiting from the Industry Cloud.

Industry thought leadership from Salesforce Industries Energy & Utilities Cloud

Power Magazine
Customer Demands Drive Change in Business Models
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WaterWorld Magazine
Connecting with Customers Through the Cloud
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T&D World
A Case Study in Utility Digital Transformation
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Energy & Utilities Overview

Delivering Next Generation Products & Services

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See Salesforce Industries in action

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