Engie
Just Energy
Engie Electrabel
Podo
PG&E
Avista
ENI
Galp
Direct Energy
Yarra Valley

The Energy & Utility Industry Cloud
for CRM and Customer Experience

One Solution for Your
Entire Customer Base

A single solution to support your full customer base, from residential to the largest commercial and industrial business customers, across marketing, sales, service, contract management, and 3rd party partners.

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Open for Business
On All Channels

Serve and acquire customers seamlessly across Social Media, Web, Mobile, and Contact Center.

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Deliver Next Generation
Customer Service

Leverage virtual service agents, digital, and traditional channels seamlessly. Simplify the most complex transactions with intuitive interfaces for greater deflection, lower handle times, and faster agent training.

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Innovate With Your
Most Valuable Customers

The tools and flexibility to create the right contracts with your most complex and valuable business customers and key accounts.

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Unleashing Customer-Centric
Digital Transformation

Legacy systems and manual processes still run the utility industry. Why? Because there has not been a comprehensive solution that specifically addresses the complexities of service, engagement, and sales across the full customer base – residential, commercial, and industrial – Until now. Vlocity Energy & Utilities provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

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Vlocity Energy & Utilities Customers

We put our Customers first and make them wildly successful with our industry cloud apps and mobile apps. Learn more about how our Customers are benefiting from Vlocity-driven digital transformation.

B2C & B2B Energy Digital Transformation
B2C & B2B Energy Digital Transformation
Agile Delivery of Customer-Centric Energy Solutions
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British Gas
British Gas
Personalized Energy Solutions: Supercharging the Operating Model
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Just Energy Retail CX and Digital Transformation for Growth
Just Energy Retail CX and Digital Transformation for Growth
Enhance customer satisfaction by providing a consistent experience across all channels and devices.
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Galp Energia B2B Digital Transformation
Galp Energia B2B Digital Transformation
Galp Energia is an integrated energy company, delivering energy to millions of customers every day.
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Avista Digital Call Center Transformation
Avista Digital Call Center Transformation
Responsive, integrated console for agents and true 360 view of the customer.
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Podo Transforms How Consumers Purchase and Manage Their Energy
Podo Transforms How Consumers Purchase and Manage Their Energy
Vlocity provided simple products, responsive service, transparent billing, and competitive pricing.
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Testimonials

Learn how Vlocity Energy & Utilities customers are benefiting from the Industry Cloud.

Vlocity is the Thought Leader
in Industry Solutions on Salesforce

The Wall Street Journal
WSJ: Vlocity Raises $50M for Industry Specific Software on Salesforce Platform
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Fortune
Vlocity is the Fastest Growing Software Company on the Salesforce AppExchange
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Forbes
Vlocity Is Supercharging The Veeva Model
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Energy & Utilities Overview

Delivering Next Generation Products & Services

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See Vlocity in Action

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