Salesforce's Recommended Partner for Communications & Media Service Providers

Digital Transformation with Vlocity Communications & Media

Award-winning Cloud BSS Applications Built on Salesforce®

Digital Transformation

Communications and media companies are facing unprecedented industry disruption and their legacy systems and disjointed processes often create barriers to business agility and innovation. Industry disruptors understand the importance of adopting Agile ways of working, and deploying cloud-native, digital BSS applications built on a common technology platform. Learn how service providers are increasing their business agility, delivering a differentiated customer experience, and transforming their businesses using Vlocity Communications & Media.

Request a Demo

Industry Cloud For Communications & Media

Intelligent Service
Experiences

Empower Your Agents with Industry Rich Intelligence. Understand Your Customers Best.

Learn More

Delight
Retail Customers

Deliver the Personalized and Seamless Retail Experience that Customers Crave.

Learn More

Orchestrate
the Perfect Order

Personalize to the Individual & Protect Margins through Guided Selling.

Learn More

GoDigital™ with
Vlocity & Matrixx Software

Differentiate the Subscriber Journey with Telco-rich Digital Experiences Across Every Channel and Device.

Learn More

Testimonials

Learn how Vlocity Communications & Media customers are benefiting from the Industry Cloud.

Voice of the Customer
sky
telia
h3g
telus
t mobile
kpn
claro
cellcom israel
siminn
optus

See Vlocity Communications & Media
Customers in Action

Your Telecommunications Guide to Digital Transformation

Vlocity Communications & Media plays a central role in your digital transformation, enabling you to rapidly build a vision, experience near-term success, and progressively build over time. Vlocity’s expertise in Telecommunications digital transformation entails not just deployment of technology, but the development of digital skills and an agile culture.

A few simple questions can help establish your digital readiness and start a case for change. These questions uncover digital deficiencies that Vlocity Communications & Media can quickly solve. For example:

  • Can you deliver a quote online in real-time?
  • Can subscribers pay their bill their Smartphones?
  • Can you personalize products and services in real-time that protect your margins?
  • How long, and how much does it cost, to introduce a new product?

In the span of 2-5 months, Vlocity Communications & Media can be deployed into production for one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also empowers your organization with agile, cloud-native innovation.

  • Rules-Based Offer Designer
  • Digital Experience Design and Implementation
  • Integration Configuration, including Transformations
  • Multi-site Quoting & Order Capture

Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation (remove) programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Vlocity recommends releases every 6-12 weeks and supports the gradual reduction of legacy systems over time.

Ask the Experts

Vlocity’s team of industry experts brings decades of experience delivering customer relationship management systems for global companies. We are happy to answer any questions you might have. Please reach out to our experts via the forms below.

"The Likelihood to Recommend"

with Vlocity and TELUS

Download the TELUS Case Study

See Vlocity in Action

Reach out and we'll be in touch shortly.

Request a Demo