GoDigital™ with Vlocity & MATRIXX Software

A fast-track solution enabling telcos to differentiate on customer experience and launch a digital service proposition in just 3 months.

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With GoDigital™ communications customers can define their own experience

Customers can easily try, buy and manage digital services, track their usage in real-time, receive smart alerts which allow one-click purchasing of top-ups, share selected balances with friends, add roaming passes on-the fly and consume services in bite size chunks to better match their needs. Customers will also enjoy a consistent service experience, regardless of device or channel of engagement.

A Solution Built on the Salesforce Platform.

Go Digital™ is based on the Salesforce platform and combines Vlocity Communications Industry Cloud apps and the MATRIXX Digital Commerce platform to offer a complete out-of-box pre-integrated solution to DSPs. Go Digital™ incorporates a unified communications data model (based on TM Forum-SID) which allows workflow configuration and data exchange between applications without complex systems integration.

Key Features

  • Real-time Usage Visibility
  • Real-time Account Control
  • Personalized Offers
  • Mobile Onboarding
  • Omnichannel Customer Experience
  • Guided Selling and Service Processes
  • Catalog-Driven Bundles & Offers
  • High-Performance Hybrid Cloud Platform

Benefits

Real-time balances with sharing and rollup for multiple users, configurable alerts and notifications.

Guided selling with integrated CPQ (configure, price and quote) engines.

"The Likelihood to Recommend"

with Vlocity and TELUS

Download the TELUS Case Study

See Vlocity in Action

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