Go Digital with Vlocity & MATRIXX Software

A fast-track solution enabling telcos to differentiate on customer experience and launch a digital service proposition in just 3 months.
Go Digital with Vlocity & MATRIXX Software

With Go Digital™ communications customers can define their own experience

Customers can easily try, buy and manage digital services, track their usage in real-time, receive smart alerts which allow one-click purchasing of top-ups, share selected balances with friends, add roaming passes on-the fly and consume services in bite size chunks to better match their needs. Customers will also enjoy a consistent service experience, regardless of device or channel of engagement.

A solution built on the Salesforce platform.

Go Digital™ is based on the Salesforce platform and combines Vlocity Communications Industry Cloud apps and the MATRIXX Digital Commerce platform to offer a complete out-of-box pre-integrated solution to DSPs. Go Digital™ incorporates a unified communications data model (based on TM Forum-SID) which allows workflow configuration and data exchange between applications without complex systems integration.

Key Features

  • Real-time Usage Visibility
  • Real-time Account Control
  • Personalized Offers
  • Mobile Onboarding
  • Omni-channel Customer Experience
  • Guided Selling and Service Processes
  • Catalog-Driven Bundles & Offers
  • High-Performance Hybrid Cloud Platform