Delight Retail Customers | Vlocity

Delight Retail Customers

While most wireless customers still visit the retail store to complete their purchases, the experience can be time-consuming and frustrating. Are you delivering the personalized and efficient retail experience your customers demand?

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Vlocity Communications Retail is an omnichannel retail clienteling application that helps service providers deliver consistent, personalized customer experiences across retail, digital and traditional service channels.

They give retail store associates instant visibility to customers’ preferences, devices, usage, and interaction histories, the ability to make personalized recommendations and complete the sale - in minutes. The solution provides prebuilt processes that help store associates quickly address common billing, device, and service inquiries.

Built Natively and Additively on the Salesforce Platform, Vlocity Communications Retail applications can be easily configured and updated.

They run on Apple iOS and Android mobile devices, and can be quickly deployed to new employees with little training. Based on their intuitive design, the application is also well-suited for deployment in self-service kiosks and partner stores.

Key Features

  • Manage Appointments & Store Queues
  • 360° Customer View
  • Guided Selling & Recommendations
  • Capture Orders & Payments
  • Guided Service & Troubleshooting
  • Retail Lead Management
  • Flexible Integration with Store Systems
  • Runs on Apple iOS & Android Devices


Assist store visitors in the selection of devices and plans based on customer profile, current promotions, store inventory, and retailing best practices.

Enable store associates to support a broad range of customer inquiries including billing, device configuration, plan and service modifications, and more.

Vlocity Launches Omnichannel Retail Apps

Enables Telcos to Deliver Seamless Experiences

Read Press Release

See Vlocity in Action

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