Salesforce's Recommended Partner for Communications Service Providers

Digital Transformation with Vlocity Communications

Award-winning Cloud BSS Applications Built on Salesforce®
Salesforce's Recommended Partner for Communications Service Providers

Digital Transformation

Communications and media companies are facing unprecedented industry disruption and their legacy systems and disjointed processes often create barriers to business agility and innovation. Industry disruptors understand the importance of adopting Agile ways of working, and deploying cloud-native, digital BSS applications built on a common technology platform. Learn how service providers are increasing their business agility, delivering a differentiated customer experience, and transforming their businesses using Vlocity Communications.

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Vlocity Communications Customers

We put our Customers first and make them wildly successful with our industry cloud apps and mobile apps. Learn more about how our Customers are benefiting from Vlocity-driven digital transformation.

How to Be a Master Disruptor
How to Be a Master Disruptor
Mastering Digital Transformation
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Vlocity Helps Visible with Unique, “App-Based” Mobile Experience
Vlocity Helps Visible with Unique, “App-Based” Mobile Experience
Vlocity Omniscript enables elegant experience across web, iOS and Android devices.
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H3G Austria with Vlocity Digitally Transform Business Processes
H3G Austria with Vlocity Digitally Transform Business Processes
Increased visibility for customer service representatives and enhanced UI/UX experience.
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Delivering Omnichannel Customer Experiences for Sky Italia
Delivering Omnichannel Customer Experiences for Sky Italia
Sky Italia is the leading provider of pay TV in Italy, serving over 13 million viewers.
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TELUS: 'The Likelihood to Recommend'
TELUS: 'The Likelihood to Recommend'
Accelerate time to market with new B2B offers and reduce quote to contract cycle time.
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Telia Finland Transforms its B2B & B2C Customer Experience
Telia Finland Transforms its B2B & B2C Customer Experience
Accelerate time to market with new products and services, improve sales and service efficiency.
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Industry Cloud For Communications

Intelligent Service
Experiences

Empower Your Agents with Industry Rich Intelligence. Understand Your Customers Best.

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Delight
Retail Customers

Deliver the Personalized and Seamless Retail Experience that Customers Crave.

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Orchestrate
the Perfect Order

Personalize to the Individual & Protect Margins through Guided Selling.

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GoDigital™ with
Vlocity & Matrixx Software

Differentiate the Subscriber Journey with Telco-rich Digital Experiences Across Every Channel and Device.

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Testimonials

Learn how Vlocity Communications customers are benefiting from the Industry Cloud.

Voice of the Customer
sky
telia
Vodafone
centurylink
h3g
telus
t mobile
kpn
optus
cellcom israel
Telecom Italia Sparkle
lattelecom
claro
rogers
Belong
Zen
KCOM
Frontier Communications
Fastweb
Masmovil
Telfort
iD Mobile

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Your Telecommunications Guide to Digital Transformation

Vlocity Communications plays a central role in your digital transformation, enabling you to rapidly build a vision, experience near-term success, and progressively build over time. Vlocity’s expertise in Telecommunications digital transformation entails not just deployment of technology, but the development of digital skills and an agile culture.

A few simple questions can help establish your digital readiness and start a case for change. These questions uncover digital deficiencies that Vlocity Communications can quickly solve. For example:

  • Can you deliver a quote online in real-time?
  • Can subscribers pay their bill their Smartphones?
  • Can you personalize products and services in real-time that protect your margins?
  • How long, and how much does it cost, to introduce a new product?

In the span of 2-5 months, Vlocity Communications can be deployed into production for one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also empowers your organization with agile, cloud-native innovation.

  • Rules-Based Offer Designer
  • Digital Experience Design and Implementation
  • Integration Configuration, including Transformations
  • Multi-site Quoting & Order Capture

Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Vlocity recommends releases every 6-12 weeks and supports the gradual reduction of legacy systems over time.

"The Likelihood to Recommend"

with Vlocity and TELUS

Download the TELUS Case Study

See Vlocity in Action

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