Communications Cloud | Salesforce Industries
sky
telia
Vodafone
British Telecom
telus
t mobile
kpn
Lumen
Telecom Argentina
optus
Telecom Italia Sparkle
Tet lattelecom
claro
rogers
Belong
Zen
KCOM
Frontier Communications
Fastweb
Masmovil
Telfort
iD Mobile
Destiny
IZZI
Globe
Bezeq
Sunrise
M1
Vonage
Yahoo Mobile
TDS
Liberty Latin America
Bouygues Telecom
Oi Brazil
Deutsche Glasfaser
Windstream

Innovate faster and grow revenue with a digital-first customer journey.

Communications Cloud is an award-winning suite of digital sales and service solutions to rapidly launch innovative services, deliver a differentiated customer experience, and increase business agility.

Grow B2B revenue & accelerate time to market

Quickly introduce converged service offers, capture accurate quotes and orders, author and execute contracts, and orchestrate timely order fulfillment.

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GoDigital™ to win & keep subscribers with digital-first experiences

Launch engaging & personalized digital-first customer experiences while providing one-click sales and service to subscribers through their digital channel and device of choice.

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Deliver intelligent customer service

Empower your agents with industry-rich intelligence and a unified view of customer engagement across every channel and device. Enable customers to self-serve across unassisted channels to increase loyalty and reduce costs-to-serve.

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Unify the prospect journey

Win customers by providing a unified shopping journey and personalized experiences at scale. Leverage artificial intelligence across digital commerce, sales and marketing channels which is purpose-built for the telco-industry.

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Digital Transformation

Communications and media companies are facing unprecedented industry disruption and their legacy systems and disjointed processes often create barriers to business agility and innovation. Industry disruptors understand the importance of adopting Agile ways of working and deploying cloud-native, digital BSS applications built on a common technology platform. Learn how service providers are increasing their business agility, delivering a differentiated customer experience, and transforming their businesses using Salesforce Communications Cloud.

Freedom In A Mobile App: The Orange Flex Experience Delivers Intuitive, One-click Telco Experiences
Freedom In A Mobile App: The Orange Flex Experience Delivers Intuitive, One-click Telco Experiences
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Transforming the B2B Customer Experience at TELUS
Transforming the B2B Customer Experience at TELUS
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How Telecom Argentina’s Innovative Approach is Transforming Customer Experience
How Telecom Argentina’s Innovative Approach is Transforming Customer Experience
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Salesforce Industries Communications Cloud Customers

We put our Customers first and make them wildly successful with our industry cloud apps and mobile apps. Learn more about how our Customers are benefiting from Vlocity-driven digital transformation.

How To Be A Master Disruptor With T-mobile For Business
How To Be A Master Disruptor With T-mobile For Business
Learn how T-Mobile for Business has put the customer at the heart of every interaction by mastering the art of digital transformation.
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Orange Launches Engaging Digital & Retail Customer Experiences
Orange Launches Engaging Digital & Retail Customer Experiences
Orange Poland and Belgium sales and retail partners can sell new innovative products and services smarter.
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TELUS: 'The Likelihood to Recommend'
TELUS: 'The Likelihood to Recommend'
Accelerate time to market with new B2B offers and reduce quote to contract cycle time.
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Telia Finland Transforms Its B2B & B2C Customer Experience
Telia Finland Transforms Its B2B & B2C Customer Experience
Accelerate time to market with new products and services, improve sales and service efficiency.
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KCOM Owns Their Transformation To ‘lead With The Customer’
KCOM Owns Their Transformation To ‘lead With The Customer’
KCOM self-primed their digital programs to reduce order capture time and improving order accuracy for a new fiber offer.
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Telecom Argentina Transforms To Drive New Revenue
Telecom Argentina Transforms To Drive New Revenue
TA is growing converged service revenue through digital-first business transformation and simplification.
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Testimonials

Learn how Salesforce Communications Cloud customers are benefiting from the Industry Cloud.

See Salesforce Communications Cloud Customers in action

T-Mobile
T-Mobile
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TELUS
TELUS
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Your telecommunications guide to Digital Transformation

Today’s telco customers demand new innovative services and digital experiences that require CSPs to unify and simplify processes while delivering continuous value. Learn how Salesforce Communications industry experts can play a central role in your digital transformation, enabling you to build a vision, experience near-term success, and progressively grow business value with digital-first capabilities, skills and an agile-culture

Now you can leverage Salesforce Industries’ experience working with incumbent telco operators around the world to help you develop a successful digital-first transformation strategy. A few simple questions can start to assess your digital readiness and uncover how your company is embracing digital-first transformation. For example:

  • Can you deliver a quote online in real-time?
  • Can subscribers pay their bill on their Smartphones?
  • Can you personalize products and services in real-time that protect your margins?
  • How long, and how much does it cost, to introduce a new product?

In the span of 2-5 months, Salesforce Communications Cloud can be deployed into production for one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also empowers your organization with agile, cloud-native innovation.

  • Rules-Based Offer Designer
  • Digital Experience Design and Implementation
  • Integration Configuration, including Transformations
  • Multi-site Quoting & Order Capture

Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Register for a 90-minute Digital Readiness Workshop to learn more about the digital capabilities and best practices that CSPs use across the world to avoid common pitfalls that knock transformation programs off track.

Digital Readiness Workshop

Salesforce Industries is the thought leader in
communication solutions

The Wall Street Journal
WSJ: Vlocity Raises $50M for Industry Specific Software on Salesforce Platform
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Fortune
Vlocity is the Fastest Growing Software Company on the Salesforce AppExchange
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Forbes
Vlocity Is Supercharging The Veeva Model
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Join the Salesforce Industries Summit.

The fastest path to digital transformation for your industry.

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