Transform the Energy & Utility Customer Experience

Digitally transform your front-office and customer experience with an industry solution for both competitive and regulated markets that is 100% native and additive to Salesforce®.

Vlocity Energy & Utilities is a product built within and delivered on Salesforce®

Unleashing Customer-Centric
Digital Transformation

Legacy systems and manual processes still run the utility industry. Why? Because there has not been a comprehensive solution that specifically addresses the complexities of service, engagement, and sales across the full customer base – residential, commercial, and industrial – Until now. Vlocity Energy & Utilities provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

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The Energy & Utility Industry Cloud
for CRM and Customer Experience

One Solution for Your
Entire Customer Base

A single solution to support your full customer base, from residential to the largest commercial and industrial business customers, across marketing, sales, service, contract management, and 3rd party partners.

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Open for Business
On All Channels

Serve and acquire customers seamlessly across Social Media, Web, Mobile, and Contact Center.

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Deliver Next Generation
Customer Service

Leverage virtual service agents, digital, and traditional channels seamlessly. Simplify the most complex transactions with intuitive interfaces for greater deflection, lower handle times, and faster agent training.

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Innovate With Your
Most Valuable Customers

The tools and flexibility to create the right contracts with your most complex and valuable business customers and key accounts.

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Testimonials

Learn how Vlocity Energy & Utilities customers are benefiting from the Industry Cloud.

Engie
Just Energy
TXU
Engie Electrabel
Podo
PG&E
Engie
Just energy
txu
Engie Electrabel
podo
pg&e

Ask the Experts

Vlocity’s team of industry experts brings decades of experience delivering customer relationship management systems for global companies. We are happy to answer any questions you might have. Please reach out to our experts via the forms below.

Energy & Utilities Overview

Delivering Next Generation Products & Services

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See Vlocity in Action

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