Energy & Utilities Cloud.
Thrive in the digital age and give residential and business customers personalized, responsive service from anywhere.
Thrive in the digital age and give residential and business customers personalized, responsive service from anywhere.Request a Demo
Reinvent customer and employee experiences.Watch On Demand
Download the new industry guidebook from Salesforce Industries Energy & Utilities Cloud.Download Guide
Download the research from Utility Dive and see how utilities are using digital tactics and journey-mapping to better serve customers.Download Guide
Energy & Utilities Cloud centralizes utility customer insights and processes into a single engagement layer, so your entire team can collaborate with customers on a sustainable, data-driven energy future.
A single solution to support your full customer base, from residential to the largest commercial and industrial customers. Customer-centric 360-degree view shared by marketing, sales, service, contract management, and partners.Learn More
Serve and acquire customers seamlessly across Social Media, Web, Mobile, and Contact Center, and delight your agents with a single service pane.Learn More
Enhance the service center experience with intuitive interfaces for greater deflection, lower handle times, and faster agent training.Learn More
Powerful, data-driven tools and agility help you optimize offers, automate approvals and quickly generate complex contracts for your most valuable business customers and key accounts.Learn More
The Salesforce Energy and Utilities Cloud helps utilities thrive in a customer-centric, digital age. With this industry-specific platform, utilities and retail energy suppliers are rapidly modernizing customer operations for their sales, service and field teams. Deliver more personalized engagement, unify your data, and connect best-in-class customer applications on one single, agile platform, all while safeguarding your investments in back-office CIS and billing systems.