     Energy & Utilities Cloud | Salesforce Industries

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Introducing
Energy & Utilities Cloud.

Thrive in the digital age and give residential and business customers personalized, responsive service from anywhere.

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Join the fastest path to innovation for the Energy and Utilities IndustrySalesforce Industries Summit

Reinvent customer and employee experiences.

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Charting a Path for Utility Digital TransformationData and Cloud Strategies that Drive Customer Growth

Download the new industry guidebook from Salesforce Industries Energy & Utilities Cloud.

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Create Seamless Customer EngagementBridge Silos and Drive Customer Value

Download the research from Utility Dive and see how utilities are using digital tactics and journey-mapping to better serve customers.

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Deliver digital-first, personalized engagement throughout the customer lifecycle.

Energy & Utilities Cloud centralizes utility customer insights and processes into a single engagement layer, so your entire team can collaborate with customers on a sustainable, data-driven energy future.

Connected service, all on one platform

A single solution to support your full customer base, from residential to the largest commercial and industrial customers. Customer-centric 360-degree view shared by marketing, sales, service, contract management, and partners.

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Seamless customer engagement on all channels

Serve and acquire customers seamlessly across Social Media, Web, Mobile, and Contact Center, and delight your agents with a single service pane.

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Transform Agents into Advisors

Enhance the service center experience with intuitive interfaces for greater deflection, lower handle times, and faster agent training.

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Innovate with your most valuable C&I customers

Powerful, data-driven tools and agility help you optimize offers, automate approvals and quickly generate complex contracts for your most valuable business customers and key accounts.

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Transform the utility digital customer experience

The Salesforce Energy and Utilities Cloud helps utilities thrive in a customer-centric, digital age. With this industry-specific platform, utilities and retail energy suppliers are rapidly modernizing customer operations for their sales, service and field teams. Deliver more personalized engagement, unify your data, and connect best-in-class customer applications on one single, agile platform, all while safeguarding your investments in back-office CIS and billing systems.

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Salesforce Industries Energy & Utilities Overview

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The Vlocity Digital Energy & Utilities Platform

Unlike traditional policy-centric core processors, Vlocity Energy & Utilities has been designed from inception to deliver the best digital experiences for the user. Built 100% on Salesforce, Vlocity Energy & Utilities offers the ability to craft comprehensive digital journeys across the entire customer lifecycle.

Complete Policy Lifecycle

Vlocity Insurance brings the entire policy lifecycle to the Cloud - from the quote to bind process to transactional service, claims, and renewals. The Vlocity Process Library provides dozens of pre-configured transactions that you can download, or you can design your own through Vlocity’s drag-and-drop tooling.

True Omnichannel Delivery

Vlocity Insurance offers six optimized applications out-of-the-box, each of which can be customized with your own branding. Applications include:

Producer portals (Salesforce Lightning Experience)
Policyholder and Broker portals
Consumer and Producer mobile applications (iOS and Android)
Contact Center consoles (Salesforce Lightning Experience)

Agile Middle and Back Office

The speed and depth of Vlocity Insurance comes from easy-to-administer middle and back office engines, providing services that run in the Cloud and can be managed by business people with no code.

Data & Integration

Vlocity Insurance provides dozens of insurance-specific objects, all 100% additive to Salesforce objects. Claims, Insured Items, Coverages, Policy Transactions and more are pre-configured yet easily extensible through Salesforce administrative screens. For data that resides outside Salesforce, Vlocity provides a series of Integration tools to easily connect to REST and SOAP endpoints.

Salesforce Industries Energy & Utilities Cloud customers

We put our Customers first and put them at the leading edge of energy industry transformation with our industry cloud. Learn more about how our Customers are benefiting from digital transformation on Salesforce’s industry-specific platform.

Engie Engages Customers In A Clean Energy Future

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British Gas Gains Competitive Edge In B2b Energy Retail

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Galp Energia B2B Digital Transformation

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Avista Digital Call Center Transformation

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Testimonials

Learn how Salesforce Industries Energy & Utilities customers are benefiting from the Industry Cloud.

Industry thought leadership from Salesforce Industries Energy & Utilities Cloud

Power Magazine

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WaterWorld Magazine

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T&D World

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Ask the Experts

Vlocity’s team of industry experts brings decades of experience delivering customer relationship management systems for global companies. We are happy to answer any questions you might have. Please reach out to our experts via the forms below.

Energy & Utilities Overview

Delivering Next Generation Products & Services

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See Salesforce Industries in action

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Introducing
Energy & Utilities Cloud.

Introducing
Energy & Utilities Cloud.

Join the fastest path to innovation for the Energy and Utilities IndustrySalesforce Industries Summit

Charting a Path for Utility Digital TransformationData and Cloud Strategies that Drive Customer Growth

Create Seamless Customer EngagementBridge Silos and Drive Customer Value