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Industry Innovation. Greater Agility. Faster Time to Value.

Communications • Insurance & Financial Services • Health Insurance • Public Sector • Energy

San Francisco • November 6-9, 2017

Industry Cloud Sessions – Proven Real-World Results

Learn how these leading brands are transforming omnichannel customer experiences with the Industry Cloud.
Cloud BSS for B2B

Achieving Digital Transformation with Cloud-Native BSS

Tuesday, Nov 7,
2:00 pm
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Commercial Lines, Contact Center

How Farmers® is Leveraging
Technology Transformation
to Help Better Serve Customers

Wednesday, Nov 8
10:00 am – 10:40 am
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Multi-line Contact Center

Shop like a Millennial: Modernizing the Health Insurance Buying Experience

Wednesday, Nov 8
3:30 pm
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Cloud BSS for B2B

Reimagining B2B Customer Service

Wednesday, Nov 8
11:00 am – 12:15 pm
Life Agency Automation

New York Life Redefines the Sales Experience with Deloitte Digital and Vlocity

Wednesday, Nov 8
8:30 am
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Multi-line Contact Center

At the Speed of Health:
Modernizing Health Insurance Contact Centers with Clicks, Not Code

Wednesday, Nov 8
4:30 pm – 5:10 pm
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B2B & B2C Digital Transformation

Executive Digital Transformation Roundtable

Wednesday, Nov 8
9:30 am – 10:30 am
Contact Center

InsurTech
Executive Forum Lunch

Tuesday, Nov 7
11:30 am – 2:30 pm
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B2C & Renewals

Digital Transformation
Salesforce & Accenture
Utilities Breakfast

Tuesday, Nov 7
8:00 am
Location - TBC
Digital Transformation

T-Mobile Presents:
Make Experience Your Business

Wednesday, Nov 8
1:00 pm – 1:40 pm
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Group Sales & Digital Broker Portal

Health Insurance Industry Roundtable: Frankenstein Doesn't Live in the Cloud,
But You Should

Monday, Nov 6
10:00 am – 11:15 am
Cloud BSS for B2B

Best Practices for
Customer Experience Transformation

Tuesday, Nov 7
4:00 pm
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Cloud BSS for B2B

Telecom Best Practices: Putting Customers First with B2B Service

Wednesday, Nov 8
3:00 pm
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Life Agency Automation

Insurance Process Optimization: Deliver at Scale in Financial Services with Automation and Lightning Communities

Monday, Nov 6
9:30 am - 10:10 am
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B2B CPQ, EPC, Contracts & Orders

Creating Synergy From Mergers and Acquisitions at Cox Automotive

Wednesday, Nov 8
4:00 pm - 4:40 pm
Learn More
Multi-line Contact Center

Delta Dental Plans Workshop.
Building a Front Office
for Health Insurance in the Cloud

Tuesday, Nov 7
7:00 am – 8:00 am
Customer Plan Design & Installation

Blues Plans Workshop. Building a Front Office for Health Insurance in the Cloud

Tuesday, Nov 7
8:30 am – 9:30am

Industry Cloud Executive Dinners & Events

Insurance & Health<br />Customer Appreciation Reception
Sunday, Nov 5
6:00 pm – 9:00 pm

Insurance & Health
Customer Appreciation Reception

Capgemini Networking Event
Tuesday, Nov 7
5:00 pm – 7:00 pm

Capgemini Networking Event

Health Executive Dinner
Wednesday, Nov 8
6:00 pm – 9:00 pm
Communications<br />Customer Appreciation Reception
Wednesday, Nov 8
5:00 pm – 8:00 pm

Communications
Customer Appreciation Reception

By Invitation Only

4 Perfect Days For Your Industry

Over 2,700 sessions. Not sure which sessions to attend? Our industry experts have curated a list of the must-attend sessions for your industry.
MON Nov 6

Industry Cloud Reception

5:00 pm – 8:00 pm
St. Regis Hotel
The Terrace
MON Nov 6

Communication Executive Dinner

7:00 pm – 9:00 pm
The Battery
717 Battery Street
MON Nov 6

Accenture Insurance Executive Dinner

7:00 pm – 9:00 pm
The Battery
717 Battery Street
TUE Nov 7

VIP Experience at Dreamfest

7:00 pm – 10:00 pm
AT&T Park
24 Willie Mays Plaza
WED Nov 8

Choice Administrators: Modernizing Health Insurance Contact Centers with Clicks, Not Code

4:30 pm – 5:10 pm
InterContinental
Ballroom A-B
WED Nov 8

TELUS: Reimagining B2B Customer Service

11:00 am – 12:15 pm
InterContinental, 4th Floor
Cathedral Hill
WED Nov 8

Deloitte Insurance Executive Dinner

6:00 pm – 9:00 pm
EPIC
369 The Embarcadero
WED Nov 8

Health Executive Dinner

6:00 pm – 9:00 pm
The Battery, 717 Battery Street
The Library
THUR Nov 9

Let's Talk Salesforce Mentorship

11:30 am - 12:00 pm
Moscone West
Community Cove

Be Wowed. See the Industry Cloud in Action

Communications • Insurance & Financial Services • Health Insurance • Public Sector • Energy

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