Health Insurance

Benefits Shopping Shouldn’t Be This Difficult

Your customers know what a great shopping experience feels like, and so do you. But with information spread across your organization, you’re often stuck offering a clunky, inefficient experience that fails to delight your customers. You need Health Insurance software designed for the requirements of your industry, and you need all the benefits of the cloud. Now you can have both with Vlocity.

Benefits

Vlocity Communications applications can be deployed more quickly, integrated more flexibly with your existing BSS and OSS systems and regularly enhanced with new innovation - at a fraction of the cost of on-premise CRM systems. And, they’re delivered with much faster time to value than in the past thanks to the cloud.

Faster
Time To Value

Faster<br>Time To Value

Vlocity Communications can be quickly integrated with on-premise CRM systems to support new channels, product offers and lines of business, and assume all functions over time. Pre-built connectors to Siebel CRM, and other BSS and OSS systems facilitate rapid deployment.

Rapid
Innovation

Rapid<br>Innovation

We design, build, and test our products in close collaboration with Salesforce and with our strategic customers; when we launch major product releases and upgrades three times a year, new features are added seamlessly.


Lower Total
Cost Of Ownership

Lower Total<br>Cost Of Ownership

Vlocity Communications’ embedded communications industry processes and best practices obviate the need to make and maintain costly customizations, and since it’s managed from the cloud, there is no infrastructure to buy or maintain.


Solutions

Vlocity and Salesforce have jointly developed industry solutions for service providers serving business and consumer customers

Personalize the Experience

Personalize the Experience
Your customers expect you to know them, understand their preferences, and deliver a simple, personalized experience through their channel and device of choice. Can you deliver?

Enter Vlocity Communications. Our applications and reporting tools help you track customer profiles, preferences, interaction histories, active services & devices, billing and usage behavior. We provide the insight you require to personalize the customer experience.

With every customer interaction, you need to instantly apply customer insight to personalizing the experience and delivering the perfect offer.

Service providers using Vlocity Communications’ powerful rules engines can define tailored offers and orchestrate personalized experiences based on any combination of customer attributes.

Key Features

  • Omni-Channel Interaction History
  • Customer Profile Tagging
  • Insight to Active Services & Devices
  • Usage Behavior and Billing Histories
  • Service Availability Check
  • Customer Eligibility Check
  • Rules-Based Offer Personalization
  • Flexible Integration to BSS/OSS
I Want to Learn More! Request a Demo

“One and Done” Service for Consumers

“One and Done” Service for Consumers
Communications service providers often grapple with the challenge of delivering a better customer experience and increasing loyalty while reducing their cost to serve. Are your systems up to the task?

Vlocity Communications provides deep insight to every customer relationship and enables service providers to automate the resolution of common billing and service inquiries through any channel. Our applications help customers self-serve through unassisted channels, and enable contact center agents to deliver efficient service from a unified console, without having to navigate across multiple applications.

Achieving service excellence requires actionable intelligence and continuous process improvement.

Vlocity Communications monitors the click-stream from every contact center interaction and generates actionable insight that helps service providers deliver a better experience and make better decisions. Service providers can identify the drivers of customer churn, evaluate call handling metrics and the performance of different call scripts and agent teams.

Key Features

  • 360 Degree Customer View
  • Omni-Channel Interaction History
  • View Active Services & Devices
  • Guided Billing Service
  • Guided Service Troubleshooting
  • Operational Efficiency Analytics
  • Customer NPS and Churn Analytics
  • Flexible Integration to BSS/OSS
I Want to Learn More! Request a Demo

Perfect the Purchase Experience

Perfect the Purchase Experience
The proliferation of communications services, content, devices, and tariff plans can make the purchase experience complex and time-consuming for consumers. Are you making it easy for customers to buy from you?

Vlocity Communications swiftly guides customers, contact center agents, and retail store clerks through the purchase process, and recommends products based on customer location, preferences, current services, devices and promotions. Powerful rules engines optimize and personalize the shopping experience in both assisted and unassisted channels, and ensure the capture of accurate orders.

Optimizing the delivery of promotional offers and the execution of upsell and cross-sell tactics is crucial to growing customer revenue.

Vlocity Communications monitors the click-stream from every contact center interaction and generates actionable insight that helps service providers continuously fine-tune their selling efforts. Compare the performance of different contact center agents, offers, and selling scripts, and immediately apply best practices to maximize customer satisfaction and revenue.

Key Features

  • Omni-Channel Interaction History
  • View Active Services & Devices
  • Service Availability Check
  • Customer Eligibility Check
  • Guided Selling & Recommendations
  • Capture & Configure MACD Orders
  • Upsell & Cross-Sell Analytics
  • Flexible Integration to BSS/OSS
I Want to Learn More! Request a Demo

Deliver the Perfect Order

Deliver the Perfect Order
Success in selling complex B2B communications services requires deep customer insight. We can help your sales teams and channel partners sell smarter.

Vlocity Communications provides visibility to customers’ key buyers and influencers, existing services and competitive whitespace, buying preferences, and billing and usage patterns.

Speed matters. Get new offers to market faster and accelerate lead to order cycle time.

Our applications help service providers quickly define and launch new offers, and guide sales reps and channel partners through the configuration of complex quotes and multi-site, asset-based orders. Powerful rules engines validate quotes and orders before they’re submitted and minimize order delays and fallout.

Key Features

  • Product Catalog
  • Rules-Based Offer Designer
  • Customer Relationship Graph
  • View Active Services & Devices
  • Multi-site Quoting & Order Capture
  • Attribute-Based Configuration & Pricing
  • Contract Generation & Signature Capture
  • Flexible Integration to BSS/OSS
I Want to Learn More! Request a Demo