The proliferation of communications services, content, devices, and tariff plans can make the purchase experience complex and time-consuming for consumers. Are you making it easy for customers to buy from you?
Vlocity Communications swiftly guides customers, contact center agents, and retail store clerks through the purchase process, and recommends products based on customer location, preferences, current services, devices and promotions. Powerful rules engines optimize and personalize the shopping experience in both assisted and unassisted channels, and ensure the capture of accurate orders.
Optimizing the delivery of promotional offers and the execution of upsell and cross-sell tactics is crucial to growing customer revenue.
Vlocity Communications monitors the click-stream from every contact center interaction and generates actionable insight that helps service providers continuously fine-tune their selling efforts. Compare the performance of different contact center agents, offers, and selling scripts, and immediately apply best practices to maximize customer satisfaction and revenue.