Customer Success | Vlocity

Vlocity Customer Success

With our deep knowledge of your industry, expertise with the Salesforce platform and proven delivery of enterprise-class programs, you can trust us to deliver long-term customer success. We provide a range of services to help you realize the full value of your Vlocity investment accelerating time-to-value and reducing cost of ownership.

Services

Services
Accelerating Time to Value

We believe in building collaborative teams with our customers and partners to deliver quality solutions that align with business goals and priorities. Our expert teams go beyond simple technical knowledge to unlock the value of your industry cloud solution, with the emphasis on rapid, value-driven delivery.

Key Features

  • We provide a wide range of implementation services, ranging from architectural assistance to full program delivery.
  • Our team members bring deep Vlocity and Salesforce product knowledge to your delivery teams.
  • We provide industry and CRM best practices, within proven project management methodologies.
  • We offer a library of tools and processes to accelerate your solution deployment.
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Vlocity University

Vlocity University
Learn from the Best

We offer a wide range of means for you (and your system integrator partners) to learn about the features and functionality of the Vlocity software - and how to maximize its potential. You can structure your learning to meet your immediate needs or go deep to become a real product expert.

Curriculum

  • A wide variety of online and instructor-led training courses is available.
  • Our training curricula have been tailored for specific job roles and industries.
  • Offerings are aligned with the Salesforce paradigm (101-501 training), allowing the ability to build skills and expertise over time.
  • Vlocity University certifications provide formal recognition of skill level achievements.

Success Management

Success Management
Enabling Customer Success

We believe in staying with you for the long run. Our Customer Success Managers will continue to assist you after your initial deployment to ensure that you build on your early successes and deliver increasing value.

Key Features

  • Ongoing proactive assistance with your Vlocity solution to protect and maximize your return on investment.
  • Promoting awareness of new and upcoming features, functionality and technologies within the Vlocity products.
  • Strategic advice on how to accelerate adoption and leverage value.
Want to Succeed? Contact Us

Support

Support
Customer Support

Sometimes you need a helping hand. Our Support teams and on-line resources are ready to provide assistance whenever you run into difficulties - and our Community gives you further access to experts across the world.

Key Features

  • Knowledge Center with extensive product documentation and support resources.
  • Discussion groups to share tips and recommendations and build communities of experts across the ecosystem.
  • Technical support for product issues - delivered online, via email and via phone.
  • Our Premier Support offering is available for customers who desire a deeper level of support and engagement.

Vlocity University Events

Vlocity University provides live, instructor-led training, in both virtual and onsite formats for the AMER, LATAM, EMEA, India and APAC regions. Courses include conceptual overviews, with a majority of the time spent hands-on with the Vlocity capabilities in a personal Vlocity training org.

VOM390 Vlocity OM Essentials

VOM390 Vlocity OM Essentials

Vlocity OM Essentials (VOM390) is a one and half day training course for Industry Cloud Delivery professionals to learn about the Vlocity OM product suite.

VPE335 Vlocity Platform Essentials

VPE335 Vlocity Platform Essentials

Vlocity Platform Essentials (VPE335) is a four-day training course for Industry Cloud Delivery professionals to learn about the Vlocity Platform capabilities.

VCE385 Vlocity CPQ Essentials

VCE385 Vlocity CPQ Essentials

Vlocity CPQ Essentials (VCE385) is a four-day training course for Industry Cloud Delivery professionals to learn about the Vlocity CPQ product suite.

VQI326 Quoting Essentials for Insurance

VQI326 Quoting Essentials for Insurance

Vlocity Quoting Essentials for Insurance (VQI326) is a four-day training course for Industry Cloud Delivery professionals to learn about the Vlocity Insurance Quoting capabilities.

VQH325 Quoting Essentials for Health

VQH325 Quoting Essentials for Health

Vlocity Quoting Essentials for Health (VQH325) is a four-day training course for Industry Cloud Delivery professionals to learn about the Vlocity Insurance Quoting capabilities.

VCE399 Vlocity CPQ Challenge

VCE399 Vlocity CPQ Challenge

Vlocity CPQ Challenge (VCE399) is a four-day training course for Industry Cloud Delivery professionals to put their Vlocity CPQ skills to work in a team-based format.