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Sky Italia

Sky Italia
Delivering Omni-Channel Customer Experiences through Communications-Specific Cloud Apps

Sky Italia is the leading provider of pay TV in Italy, serving over 13 million viewers. The company is widely recognized as an industry leader and an innovator in both content and delivery. Thanks to its focus on continuously improving the customer experience, Sky Italia enjoys some of the highest customer satisfaction scores amongst Italian media companies, and has maintained its subscriber base despite tumultuous economic climate.


  • Transformed customer experience
  • Enhanced operational efficiency
  • Reduced average handling time
  • Lower cost of ownership


Provisioning an Advanced Cloud-based CRM and BSS Solution

Vlocity Communications is helping Cellcom Israel’s salespeople and service agents serve customers through their channels or devices of choice. Vlocity’s deployment of its solution with Salesforce Service Cloud is helping Cellcom Israel accelerate time-to-market with new offerings, fulfilling customer orders and increasing customer satisfaction. Together with Salesforce and Blat-Lapidot, Vlocity looks forward to bringing cloud and telco-specific innovation to one of the most innovative Israeli companies in telecommunications today.


  • Complete “Concept to Care” CRM/BSS Solution across B2B and B2C
  • Vlocity Enterprise Product Catalog, CPQ, Contract Lifecycle Management, and Order Management
  • Productized Salesforce/Amdocs connector

ABD Insurance & Financial Services

ABD Insurance & Financial Services
Technology for Good

ABD Insurance and Financial Services is a top 10 employee benefits and property and casualty broker in the San Francisco Bay Area serving a Silicon Valley clientele famous for their high expectations for both technology and customer service. ABD embraces the strategic tenet to “use technology for good” in order to drive greater efficiency and improved customer experience.


  • Improved Broker Efficiency
  • Holistic Customer View
  • Superior Customer Experience
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Fast-Growing Italian Broadband Provider is Transforming B2B and B2C Customer Experience and Accelerating Revenue Growth With Vlocity.

"Since the beginning, Fastweb has consistently invested in technology innovation to give our customers the best communication service," said Fabrizio Casati, Fastweb’s Chief Wholesale Officer and Transformation Project’s Senior Executive. "By standardizing on Vlocity and Salesforce, we’ve invested in providing an excellent customer experience that enhances customer loyalty and profitability."


  • Speeds up its IT Transformation Project
  • Moves to Modern, Cloud and Omni-Channel Applications
  • Delivers Enhanced Business Agility
  • Differentiated Customer Experience
  • Integrated Front and Back-End Processes
  • Reduced Cost to Serve

City of Toronto &

City of Toronto &
Refugees Seeking a Fresh Start Get a Helping Hand Thanks to Vlocity Public Sector

The H.O.M.E (Housing Opportunities & Marketplace Exchange) website is powered by a new cloud application from Vlocity Public Sector. In less than four weeks, Vlocity enabled WoodGreen and implementation partner Deloitte LLP to deliver the website that matches Syrian refugees with housing, jobs, furniture, clothes, and other services donated by individuals and businesses. The Vlocity software enabled rapid deployment, a critical factor given the recent influx of Syrian refugees entering Canada. The Canadian government projects it will receive 25,000 Syrian refugees by the end of March.


  • Ease of Enrollment for Refugees
  • Password-Protected Housing Portal for Donors
  • Post Images of Donated Items
  • Search & Filter Housing Options