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Sky Italia

Sky Italia
Delivering Omnichannel Customer Experiences through Communications-Specific Cloud Apps

Sky Italia is the leading provider of pay TV in Italy, serving over 13 million viewers. The company is widely recognized as an industry leader and an innovator in both content and delivery. Thanks to its focus on continuously improving the customer experience, Sky Italia enjoys some of the highest customer satisfaction scores amongst Italian media companies, and has maintained its subscriber base despite tumultuous economic climate.

Results

  • Transformed customer experience
  • Enhanced operational efficiency
  • Reduced average handling time
  • Lower cost of ownership

New York Life

New York Life
Empowering Captive Agents to Accelerate Value Delivery to Clients

New York Life leverages the Vlocity Insurance solution to provide policy acquisition and lifecycle management tools that agents can share with consumers in a collaborative manner, offering a powerful, unique experience that helps build strong agent-customer relationships.

Solution

  • Best-of-breed Cloud and Mobile Technology
  • Mobile Insurance Advisor software
  • Guided and Industry-specific Sales and Service Processes

Anthem

Anthem
Modernizing the Way Small Group Health Insurance is Sold

Anthem is the largest for-profit managed healthcare company in the Blue Cross and Blue Shield Association. Anthem is transforming its channel sales process and speed using Vlocity’s Health Insurance Front Office capability set, built on the Salesforce Cloud Platform.

Results

  • Improved Accuracy
  • Automated Workflows
  • Faster Cycle Time
  • Greater Insight and Reduced Admin
  • Adoption
  • Speed to Market

ACCES Employment

ACCES Employment
Toronto’s Preeminent Not-for-Profit in the Employment Services Sector is Modernizing the Client Experience with Vlocity

In Canada’s Greater Toronto area, one not-for-profit organization – ACCES Employment – is a leader in assisting job seekers from diverse backgrounds transcend barriers to find employment. By using Vlocity to simplify the client intake experience, greater data integrity is ensured. It’s also faster. ACCES employees spend less time inputting and interpreting handwritten information, and more time interacting face to face with clients and, ultimately, moving them towards gainful employment.

Results

  • 23,748 Job Seekers Checked-In Using the On-Site Digital Intake Form
  • Supporting 50% More Job Seekers Than Previous Year
  • Employees Spend Thousands More Hours With Clients Instead of Paperwork
  • Modern Client Portal Helps Clients in New Locations

Nationale Nederlanden

Nationale Nederlanden
Modernizing Business Strategies and Client Interactions

NN is working with Vlocity to implement a robust digital platform to improve customer relations, eliminate legacy processes and ensure customer financial security. Vlocity Insurance will provide NN with an elegant suite of policy acquisition and lifecycle management tools that its agents can share with consumers in a collaborative manner, offering a powerful, nuanced experience that builds stronger customer relationships.

Solution

  • Best-of-class cloud and mobile technology
  • Vlocity Insurance on agent desktops
  • Vlocity’s Mobile Insurance Advisor software
  • Review customer relationships
  • Enhance interactions
  • Prepare for meetings
  • Log comments from mobile devices
  • Guided and industry-specific sales and service processes

Cellcom

Cellcom
Provisioning an Advanced Cloud-based CRM and BSS Solution

Vlocity Communications is helping Cellcom Israel’s salespeople and service agents serve customers through their channels or devices of choice. Vlocity’s deployment of its solution with Salesforce Service Cloud is helping Cellcom Israel accelerate time-to-market with new offerings, fulfilling customer orders and increasing customer satisfaction. Together with Salesforce and Blat-Lapidot, Vlocity looks forward to bringing cloud and telco-specific innovation to one of the most innovative Israeli companies in telecommunications today.

Solution

  • Complete “Concept to Care” CRM/BSS Solution across B2B and B2C
  • Vlocity Enterprise Product Catalog, CPQ, Contract Lifecycle Management, and Order Management
  • Productized Salesforce/Amdocs connector

Principal

Principal
Next-Generation Service Center

Vlocity is transforming the Principal Financial Group to deliver world class service to plan administrators for the 401k business, as well as automating the annual service level assignments for service reps that visit customers in the field.

Solution

  • Vlocity Industry Console
  • Vlocity OmniScript™
  • Vlocity Dynamic Knowledge
  • Vlocity Templates
  • Vlocity DataRaptor™
  • Vlocity Interaction Framework
  • Vlocity Click Tracking
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City of Toronto & WoodGreen.org

City of Toronto & WoodGreen.org
Refugees Seeking a Fresh Start Get a Helping Hand Thanks to Vlocity Public Sector

The H.O.M.E (Housing Opportunities & Marketplace Exchange) website is powered by a new cloud application from Vlocity Public Sector. In less than four weeks, Vlocity enabled WoodGreen and implementation partner Deloitte LLP to deliver the website that matches Syrian refugees with housing, jobs, furniture, clothes, and other services donated by individuals and businesses. The Vlocity software enabled rapid deployment, a critical factor given the recent influx of Syrian refugees entering Canada. The Canadian government projects it will receive 25,000 Syrian refugees by the end of March.

Results

  • Ease of Enrollment for Refugees
  • Password-Protected Housing Portal for Donors
  • Post Images of Donated Items
  • Search & Filter Housing Options

ABD Insurance & Financial Services

ABD Insurance & Financial Services
Technology for Good

ABD Insurance and Financial Services is a top 10 employee benefits and property and casualty broker in the San Francisco Bay Area serving a Silicon Valley clientele famous for their high expectations for both technology and customer service. ABD embraces the strategic tenet to “use technology for good” in order to drive greater efficiency and improved customer experience.

Results

  • Improved Broker Efficiency
  • Holistic Customer View
  • Superior Customer Experience

FastWeb

FastWeb
Fast-Growing Italian Broadband Provider is Transforming B2B and B2C Customer Experience and Accelerating Revenue Growth With Vlocity.

“Since the beginning, Fastweb has consistently invested in technology innovation to give our customers the best communication service,” said Fabrizio Casati, Fastweb’s Chief Wholesale Officer and Transformation Project’s Senior Executive. “By standardizing on Vlocity and Salesforce, we’ve invested in providing an excellent customer experience that enhances customer loyalty and profitability.”

Results

  • Speeds up its IT Transformation Project
  • Moves to Modern, Cloud and Omnichannel Applications
  • Delivers Enhanced Business Agility
  • Differentiated Customer Experience
  • Integrated Front and Back-End Processes
  • Reduced Cost to Serve