Vlocity is proud to be recognized alongside strategic partner Salesforce for its innovative, cloud-based applications that drive digital transformation for communications service providers and create enhanced customer value.
With Vlocity and Salesforce, Cellcom Israel aims to improve the customer experience by embracing a fast, frictionless and comprehensive solution in the cloud, proving that Vlocity’s industry-specific CRM and cloud-native BSS technology is the future for CSPs.
Cellcom Israel is a leading Israeli communications group and provides a broad portfolio of innovative services to approx. 3M business and consumer customers. Cellcom Israel’s digital transformation project, implemented using Vlocity technology, has been selected among the winners of the 2018 People and Computers Awards in the category of “Innovative Transformation to Cloud”. Vlocity, a Fortune Cloud 100 company and strategic Salesforce ISV partner, is a leading cloud computing company that creates agile, omnichannel, digital software solutions several customer-centric industries.
“We’re thrilled to receive this distinction from the expert panel of judges at the 2018 People and Computer Awards,” said Dan Ford, Vlocity SVP / GM Communications & Media. “Cellcom Israel understands the clear business advantages of digital transformation and moving to the cloud with Vlocity and Salesforce to support their goals of industry innovation and improving the customer experience. This award is an affirmation of our strong partnership with Cellcom Israel.”
Vlocity’s Cellcom Israel transformation program began in late 2017 and went live with its first project phase in just eight months, including integration with Cellcom Israel’s back-office systems. Cellcom Israel sales, service and retail professionals now enjoy a 360° customer view that has helped optimize lead/opportunity management, has contributed to significant productivity gains, and has improved the cross-sell/upsell of bundled services.
Photo: Niv Cantor
The Vlocity Israel team is proud to receive this recognition along with Cellcom Israel and looks forward to future digital transformation projects in Israel across multiple industries.
Vlocity, a Forbes Cloud 100 company and strategic Salesforce ISV, delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. Built in partnership with Salesforce, the global leader in CRM, Vlocity is one of Salesforce’s fastest growing partners. Vlocity Industry Cloud Apps embed industry-specific functionality, best practices and business processes for the Communications & Media, Insurance & Financial Services, Health, Energy & Utilities, and Government & Non-Profit industries. Vlocity enables companies to achieve faster business agility and time to value from the cloud across digital and traditional channels.
Photo: Niv Cantor
Learn more about the People IT Awards here.