From Press Release
Vlocity, a Salesforce Strategic ISV, is recognized by The Stevie® Awards for transforming companies by delivering digital, omnichannel sales and service on Salesforce, the world's #1 CRM company
SAN FRANCISCO, CA — May 2, 2017 – Vlocity, Inc., a leading industry cloud software company, announced today that it has been named by The Stevie® Awards as a winner of the New Product of the Year, Relationship Management Solution. The Stevie Awards are the world's premier business awards. The mission of the Stevie Awards is to recognize and generate public awareness of excellence in the workplace worldwide.
More than 3,600 nominations were reviewed in the judging process this year by more than 190 professionals, whose average scores determined the winners.
Communications Service Providers (CSPs) are constantly working to increase business agility, reduce IT cost and complexity, and deliver an effortless digital customer experience. To achieve this, organizations are increasingly replacing their legacy customer-facing systems with innovative new CRM and business support system (BSS) applications born in the cloud. A recent Telecoms.com survey of CSPs revealed 95 percent plan to adopt cloud-based CRM/BSS by 2020.
Vlocity is helping communications, media, energy, insurance and health insurance providers, and government agencies transform their customer relationships by delivering industry-specific applications, built on the Salesforce Customer Success Platform. Vlocity Communications eliminates the need for costly customizations of horizontal CRM systems and streamlines the customer management process for CSPs by making it simple and cost-effective for service providers to automate the resolution of common billing and service inquiries through any channel. Its applications help customers self-serve through unassisted channels and let contact center agents deliver timely and efficient service from a unified console, without having to navigate across multiple applications.
Unlike providers of traditional on-premise BSS applications, who provide only annual product enhancements (at best) and then charge their customers to deploy them, Vlocity delivers new innovations three or more times a year and makes them available to customers at no additional charge. For example, in the recent Spring release, Vlocity Communications provided customers with an updated cloud-based product catalog, CPQ and contract management functionality to help CSP product managers launch new offerings in a matter of hours – a process that previously took days to complete. This new functionality also helps sales teams generate customer quotes and ordering documents for even the most complex services in a matter of minutes, to ensure that customers’ orders can be fulfilled without error or delay.
In April 2017, Vlocity announced Vlocity Communications Retail, a new set of omnichannel applications that significantly improve customer interactions by equipping telcos with the tools necessary to deliver efficient, seamless experiences across retail, digital and traditional service channels. This new offering, built natively and additively on the Salesforce Platform, includes intuitive customer-facing and retail associate-facing applications that can be quickly configured, integrated and deployed in as little as a few weeks, versus the months it takes to implement traditional CRM systems. Vlocity Communications Retail helps retail store associates.
The Stevie® Awards are the world's premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order, the Stevie has become one of the world's most coveted prizes.
Every new product or service nominated in The American Business Awards will automatically be included in voting for the People's Choice Stevie Awards for Favorite New Products. Voting will be conducted by the general public from May 2 through June 2, and the winners will be honored at the ABA awards banquet on June 20.
2017 Stevie winners will be celebrated and presented their awards during a gala event on Tuesday, June 20, at the Marriott Marquis Hotel in New York. Tickets are now on sale. The presentations will be broadcast live via Livestream.