CRM spending reached $26.3 billion in 2016, up from $23.4 billion in 2015, an increase of 12.3 percent, according to Gartner.
After investing in big CRM systems from companies like Salesforce or Microsoft, many companies purchase solutions that supplement CRM with capabilities geared toward those mundane – but important - tasks that help sales people close deals.
The solution: Vlocity is a solution for Salesforce.com users who need industry-specific functionality and processes. Built in partnership with Salesforce, Vlocity enables companies to deliver an omnichannel customer experience while achieving greater sales and service agility.
How it boosts CRM performance: Vlocity is built native to the Salesforce platform and "100 percent additive," meaning it is built on top of Salesforce's Sales, Service, Marketing, Communities and Analytics clouds. This allows Velocity to leverage all of Salesforce's functionality and platform capabilities.
Integrates with: Applications on the Salesforce AppExchange and most on-premise legacy systems
Big brag: Vlocity ranks as the fastest-growing Salesforce ISV partner two years in a row and has won multiple industry awards, including the CRM Watchlist Awards two years in a row.
Bonus points for:
• One of only three strategic Salesforce ISV partners
• Most popular communications app on the Salesforce AppExchange