Apps help retail store associates better serve customers across retail, digital, and service channels.
Written by Destination CRM.com.
Vlocity, a cloud software company, has released Vlocity Communications Retail, a set of omnichannel apps for ommunications service providers. This offering, built natively and additively on the Salesforce.com platform, includes customer-facing and retail associate-facing apps.
Everyone and everything is becoming smarter and more connected, which makes delivering a connected experience to consumers across web, phone and retail a competitive battleground for global operators," said Andy Baer, senior vice president of Salesforce Industries, Communications and Media, in a statement. "We've collaborated closely with Vlocity to define this new retail offering and are confident that it will help service providers deliver unified, omnichannel customer experiences to improve customer engagement, retention, and loyalty.