At Vlocity, Riley leads the health business in its effort to help healthcare companies modernize their customer-facing capabilities using Vlocity and the Salesforce Cloud platform. With two decades of CRM experience, Riley created the methodology for designing healthcare business decisions into CRM platforms. He has designed and delivered CRM solutions for some of the largest health companies in the world including, CareCentrix, United Healthcare, Florida Blue, GuideWell, Harvard Pilgrim Health Care, Blue Cross Blue Shield of Rhode Island, CIGNA, Trizetto, One Call Care Management, Life Line Screening, and RediClinic. Before his role at Vlocity, Riley held executive leadership positions for health companies ranging from convenient care to health insurance. He served as the first Chief Innovation Officer (CINO) at Blue Cross and Blue Shield of Florida Inc. (Florida Blue). As such, Riley was one of the first CINO’s in the American health insurance industry. While at Florida Blue, he was also the President and CEO of GuideWell Inc.
With next week’s Delta Dental Association Conference right around the corner, now is a great time to think about scheduling a brief meeting with Vlocity to learn more about digital transformation, the industry cloud, and to hear how we’re helping Delta Dental of Wisconsin modernize their Quote-to-Card experience.
A diverse range of associates, partners, stakeholders, and providers will be converging on Seattle to attend Delta’s Tactical Skills Conference and learn how the organization is simplifying processes and maintaining its position as the nation’s leading dental benefits provider. Attendees can expect informative presentations, industry-leading speakers, and an open forum to discuss ideas and strategies regarding the state of health care, including the latest innovations and technologies. While there, Vlocity welcomes an opportunity to meet with you to discuss your business needs and demonstrate how our industry-specific apps are changing the game in Health Insurance.
Today, there is a multitude of challenges facing health and dental providers – skyrocketing expenses, poor user experience at the broker and patient level, and a heavily competitive environment that results in customer churn – but there are also solutions. Vlocity combines deep domain expertise with decades of software delivery to build the cloud platform for Health Insurance, supporting Large and Small Group, Individual Qualified Health Plans, Dental, Medicare and Medicaid/CHIP lines of business.
Tapping the cloud for operational agility, Vlocity Dental Insurance–specific applications deliver a consistent, connected and holistic customer experience for sales, service, and claims. Built natively and additively on the Salesforce Platform—the world’s # 1 Customer Success Platform—Vlocity’s suite of apps provide powerful opportunities for companies looking to expand and enhance their customer experience. As a pre-built dental insurance Front Office in the Cloud, Vlocity is easy to integrate and configure – with drag and drop functionality and no coding required – providing a streamlined, omnichannel approach that enables increased customer-centric interactions—all from the cloud.
Vlocity Health Insurance apps feature best-in-class technology that delivers robust solutions for the following:
With a deep ecosystem of partners and products and a bedrock commitment to customer service, Vlocity is at the forefront of digital transformation in the Dental Insurance sector. Industry-leading companies such as Delta Dental of Wisconsin, MetLife Dental, Anthem Blue Cross Blue Shield, Empire Blue Cross Blue Shield, Empire Blue Cross Blue Shield of Georgia, , Indiana University Health Plans, Harvard Pilgrim Health Plans, and more all use Vlocity cloud software to deliver a superior omnichannel customer experience across traditional and digital channels.
We hope you’ll stop by our booth #4 during Delta Dental Plans Association Conference to hear more about how Vlocity is helping Dental Dental of Wisconsin deploy next-generation software to help them transform their business.