Winners of Prestigious Digital Industry Awards Program to be Announced at TM Forum Live!, Taking Place May 9-12, 2016, in Nice, France
San Francisco, Calif.—April 11, 2016— Vlocity, a leading industry cloud company, today announced that it is a finalist in the TM Forum Digital World Awards 2016 in the Outstanding Contribution to Enabling Improved Customer Centricity Award category. Formerly the TM Forum Excellence Awards, the Digital World Awards program honors global service and solution providers within the TM Forum’s member community that are making significant contributions to advance critical best practices and standards for the benefit of entire industries and digital ecosystems.
Vlocity is being recognized for its work with Salesforce, the world’s leading CRM company, and MATRIXX Software, a leader in digital commerce, to transform the telco industry by improving Communications Service Provider (CSP) business agility, and enabling increased customer centricity with Go Digital™, an innovative, cloud-based solution. Go Digital™ helps digital service providers (DSPs) deliver a differentiated, real-time customer experience and grow revenue from mobile data services including video and music streaming, roaming passes, lifestyle applications and more. Along with Go Digital™, driven by the MATRIXX Digital Commerce platform, Vlocity extends the Salesforce App Cloud with sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and analytics applications built specifically for the communications industry. Vlocity was recently named a winner by CRM Watchlist 2016 and its Vlocity Communications application was recognized by CRN as the most downloaded communications industry partner application on the Salesforce AppExchange.
“This recognition underscores the incredible demand for digital cloud solutions that address the unique needs of telecom service providers and their customers,” said Dan Ford, General Manager of Vlocity Communications. “Vlocity’s communications-specific cloud applications enable telco providers to advance a customer-centricity agenda across all their markets and products, with less cost and deployment time than traditional legacy solutions. We are honored to be recognized by TMForum, and look forward to making Vlocity’s “digital-first” approach to CRM the new industry standard.”
“In partnership with Vlocity, we’ve created Go Digital™ a fast track solution for launching end-to-end digital customer experience capabilities,” said Dave Labuda, Founder, CEO and CTO, MATRIXX Software. “We are honored to be recognized by the TM Forum for our digital service innovation.”
“Consumers’ service expectations are increasingly shaped by their experiences with digital companies like Amazon, FitBit and Uber, who provide personalized service, adapt to consumers’ changing needs and put them in control,” said Andy Baer, SVP of Salesforce’s Global Communications & Media Industry Group. “By working with Vlocity, we’re helping service providers launch new digital brands, deliver equally compelling customer experiences and grow their revenue.”
“Congratulations to the finalists of the TM Forum 2016 Digital World Awards,” said Nik Willetts, deputy CEO, TM Forum. “These are the companies at the forefront of accelerating digital transformation across multiple, diverse industries and delivering groundbreaking solutions through collaborative efforts. The leadership of these members continues to cement TM Forum’s critical role in navigating the ever-changing landscape of the digital economy.”
TM Forum will announce the winners of the 2016 TM Forum Digital World Awards during a special ceremony at TM Forum Live! on Monday, May 9th. Winners will also receive recognition during the opening keynote session at TM Forum Live! on Tuesday, May 10th.
The TM Forum Digital World Awards 2016 are judged by an independent panel comprised of leading industry and subject matter experts, analysts and investors. The Outstanding Contribution to Enabling Improved Customer Centricity Award recognizes the company that has made an outstanding and innovative contribution to significantly improving customer centricity for its customers through innovative customer- or data-centric technologies or services that have dramatically improved customer service, experience or satisfaction. Vlocity is one of 8 finalists, including AT&T, Huawei, MYCOM OSI, Orange, Salesforce, Telekom Malaysia, and UXP Systems.
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Vlocity, a leading industry cloud software company, empowers companies to deliver unified, industry-specific customer experiences. Vlocity industry cloud apps are modern cloud and mobile software that embed industry-specific functionality, best practices and business processes for customer-centric industries. Built in partnership with Salesforce, the world's #1 CRM company, Vlocity industry cloud apps leverage the omni-channel capabilities of the Salesforce Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud. Learn more at www.vlocity.com and follow us at @vlocityinc.
About MATRIXX Software
MATRIXX Software is Powering the FutureTM for market-leading Digital Service Providers (DSPs) worldwide. MATRIXX Software has developed a unique real-time Digital Commerce platform, an alternative to traditional business support systems (BSS), which enables telecom service providers to profit and innovate as they transition to Digital.
About TM Forum
TM Forum is the global industry association for digital business, connecting talented individuals, leading companies, and diverse ecosystems to accelerate our members’ successful digital business transformation. The collective experience and interests of our member community – comprised of tens-of-thousands of professionals within 900+ market-leading global enterprises, service providers and technology suppliers that together account for trillions of dollars in annual revenues – drives everything we do, from thought-provoking research and publications, to practical guidance, collaboration programs, tools and best practices, hands-on events, and training for business and IT leaders.
Through three key programs – Agile Business and IT, Open Digital Ecosystem, and Customer Centricity – we provide an open platform for our members to connect and collaborate with individuals and groups from around the world to solve key challenges and rapidly innovate to deliver and monetize new services, improve business agility, partner for success, reduce cost and risk, and enhance customer value and loyalty. To accelerate your R&D and join our digital journey as a valued member and collaborator, please visit www.tmforum.org.
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