TELUS looks to Vlocity and Salesforce to Update Legacy and Get Single View of the Customer

Telus Updates Legacy to Get Single View of Customer

Telus turned to Vlocity Communications for this interface, a cloud-based Business Support System for communications providers built on the Salesforce1 Platform.

By Madeline Bennett, Diginomica

Telcos might make their money out of providing customers with access to the latest communications technologies, but they don’t necessarily practise what they preach.

The firm launched Billing Transformation last week, giving a single view of what customers owe across the 11 billing systems, and providing frontline agents with the same information as the customer has on their bill. Pruner is pleased with the results from the Vlocity investments so far