A Superior Claims Process is Table Stakes for Insurers

Superior Claims Process is Table Stakes for Insurers

Vlocity’s Digital Claims Management can Quickly Transform Out-of-date Claims Experiences

In a recent Newsweek survey sponsored by Vlocity, Salesforce and Deloitte, Celent reported that the traditional factors of price, product and claims service are no longer competitive differentiators and concluded that they are simply table stakes in the industry today.  Insuretechs like Lemonade have taken digital claims experiences to a new level, with fast mobile experiences, minimal typing required, and rapid claims processing. Some legacy insurers still lag behind in this area, however, with fragmented manual claims management and lack of an omnichannel FNOL.

Vlocity speeds transformation of legacy processes and outdated customer experiences with comprehensive claims management in the cloud. Vlocity OmniScript powers dynamic guided FNOL experiences on the web, mobile devices, and in the contact center, and is supported by a series of cloud-based services for coverage verification, claim creation and update, and auto-adjudication. Because it’s native and additive to the Salesforce platform, a policyholder’s claims journey can be seamlessly integrated into their broader relationship, and easily connect to a huge ecosystem of AI and other technology solutions. Once submitted, Vlocity Integration Procedures supports a wide variety of transactions to make payments, manage reserves and log recoveries.

Vlocity speeds transformation of legacy processes and outdated customer experiences with comprehensive claims management in the cloud.

Using clicks, not code, Vlocity software can be deployed in weeks and provide a modern claims experience that policyholders have come to expect. Insurers have a clear path to catch up and deliver what has become a fundamental component of the customer-centric insurance experience.

Read the Newsweek report here.

Vlocity Newsweek Vantage Report

To learn more about Vlocity Insurance, visit insurance.vlocity.com