Vlocity to Transform Sky Italia’s Customer Experience

Sky Italia Customer Experience

Vlocity & Sky Italia

If you live in Italy, have a TV, and enjoy sports, then there’s a good chance you’re a Sky Italia customer. Not only is Sky Italia a leading player in the pay TV industry, it’s an innovator committed to delivering compelling content to consumers at home and on the go. The company also continues to invest in delivering a differentiated customer experience, and enjoys higher consumer net promoter scores than any other Italian service provider.

I’m excited to announce that Sky Italia has selected Vlocity Communications and Salesforce to help it modernize its customer service experience through self-service and contact center channels, and to improve its operational efficiency. The Vlocity Communications and Salesforce joint solution is being implemented by Deloitte Digital and deployed to more than 5,000 store-based users and contact center agents. The new omnichannel customer service system will serve 4.7 million Sky Italia customers and manage more than 30 million inbound customer interactions per year.