PwC US and Vlocity to provide clients industry-specific, omni-channel cloud-based solutions to deliver high quality customer experiences
SAN FRANCISCO, June 13, 2016 – PwC US today announced it has launched a joint business relationship and collaboration agreement with Vlocity, a leading industry cloud company, to help organizations create omni-channel customer experiences tailored for industry-specific needs. As customer expectations continue to grow, organizations are turning to cloud technologies to create specialized business apps that deliver seamless customer interactions across any channel, giving organizations faster time-to-value.
Through this relationship, clients will be able to leverage cloud-based technology solutions to enhance their customer experience in four key sectors: Insurance, Health Insurance, Communications and Public Sector. Combining Vlocity’s industry cloud apps with PwC’s deep market and business insights will allow companies to create a unique and tailored interface for their customers.
“Our prime goal is helping businesses stay one step ahead when it comes to anticipating and meeting customer needs,” said Preet Takkar, PwC Principal. “PwC’s collaboration with Vlocity allows us to offer additional industry-relevant solutions centered around a truly seamless customer engagement – something very valuable to our clients. The collaboration will bring Vlocity apps built on the Salesforce platform to PwC clients, enabling us to focus more on business value and accelerating innovation.”
PwC and Vlocity will team to help clients in the following ways:
Enable business transformation from strategy through execution, utilizing cloud-based technology with industry specificity.
Develop engaging customer and user experiences to drive efficiency, agility, growth, loyalty and evangelism.
Address industry-specific business issues with high-performing, integrated solutions enabling back-office transactions and high-value interactions on multiple devices and channels.
“Both Vlocity and PwC understand that today’s forward-looking organizations need to provide unified customer experiences across any channel or industry,” said Rip Gerber, Chief Marketing and Alliances Officer, Vlocity. “We are pleased to work with PwC, an innovative collaborator on the Salesforce roster, to help clients lower cost of ownership for cloud deployments while boosting customer retention, business agility and profitability.”
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About Vlocity, Inc.
Vlocity, a leading industry cloud software company, empowers companies to deliver unified, industry-specific customer experiences. Vlocity industry cloud apps are modern cloud and mobile software that embed industry-specific functionality, best practices and business processes for customer-centric industries. Built in partnership with Salesforce, Vlocity industry cloud apps leverage the omni-channel capabilities of the Salesforce Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud. Learn more at www.vlocity.com and follow us at @vlocity.