Summary of Article by European Communications
Orange has Signed Deals with Salesforce and Vlocity in a Bid to Improve the Customer Experience of its Subscribers in Belgium and Poland.
CRM specialist Salesforce and Vlocity, which provides a range of software services, will help the France-based operator to deliver an omnichannel experience for customers and enable staff to sell products and services in a “smarter” way.
Orange Poland CEO Jean-François Fallacher said: “Having reached a significant level of consolidation of its digital and sales channels, Orange Polska now aims to offer a differentiating customer experience.
“This partnership will enable us to meet our customers’ expectations for simple, transparent, easy-to-use and easy-to-manage offers.”